Account Manager

1 hour ago

Melbourne, Victoria, Australia Sekura Global Full time $60,000 - $120,000 per year

We have an exciting opportunity for an
Account & Project Manager
to join our team. This position is responsible for managing and growing existing accounts while ensuring the successful implementation and delivery of Sekura Global's solutions across Australia. This dual role blends client relationship management with hands-on project coordination to ensure customer satisfaction, timely delivery, and continuous improvement across all accounts.

Essential Duties & Responsibilities:

Account Management

  • Manage and grow minor and repeat-order accounts through proactive engagement and relationship building.
  • Handle internal sales enquiries and provide timely, accurate proposals.
  • Introduce and promote new tagging solutions ('kill the red') to drive product adoption.
  • Support Senior Account Manager with major and Platinum accounts, including client meetings, planning, and scheduling.
  • Contribute to the creation of account plans, business review meetings, and proposals to increase revenue and strengthen customer partnerships.
  • Monitor and liaise with warehouse and customer service teams to ensure on-time, accurate and smooth delivery operations.
  • Manage stock levels and forecasts, accessing and maintaining data in SAP.
  • Oversee sample procurement and customer supply requirements.

Project Management & Implementation

  • Manage and coordinate product trials and implementation projects for tagging solutions across client sites.
  • Conduct regular store visits to maintain trial compliance and gather feedback.
  • Coordinate contractors and vendors for on-site work and equipment rollouts.
  • Ensure all implementation milestones, deliverables, and timelines are met according to customer and internal expectations.
  • Provide timely progress and performance reports to customers and internal stakeholders.

Qualifications Include:

  • 3+ years' experience in account management, project coordination, or similar customer-facing roles, with inventory-based products to large retailers (ideally) or similar large corporate accounts.
  • Proven ability to manage multiple stakeholders, deadlines, and priorities simultaneously.
  • Excellent interpersonal skills, having the ability to develop and maintain strong relationships with both internal and external key stakeholders.
  • Entrepreneurial mindset with a high level of self-motivation that drives productivity with little supervision or direction.
  • Strong organizational, time management and problem-solving skills.
  • Proficiency in MS Office and CRM software; experience using ERP systems (SAP preferred).
  • Ability to travel nationally for client meetings, store visits, and project oversight.
  • Knowledge of the retail or loss prevention industry is an advantage.
  • Authorization to work indefinitely in the AU without restriction or sponsorship.

Sekura Global is an expert provider of loss prevention solutions specializing in security tags. We partner with top retail customers to develop innovative, easy to use products that offer a high level of product protection and peace of mind. We have offices and warehouses in Australia, the UK, Germany, and North America, with our headquarters based in the UK. We pride ourselves on being responsive and nimble, taking a dynamic approach to combatting retail crime worldwide.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.

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