Sales Operations Specialist

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

About this opportunity:

• Global company with strong systems and support

• Permanent full-time opportunity

• Attractive Remuneration package

• Career planning and opportunities

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Join us in shaping the engine behind high-performing sales teams.

Are you passionate about driving operational efficiency and enabling sales success through process mastery? We're looking for a Sales Operations Specialist who thrives on structure, precision, and continuous improvement to support our Pacific sales function in achieving its ambitious goals.

What You'll Be Responsible For:

As a key partner to the Sales Operations Manager and Sales Leaders, you'll be the go-to expert for sales process optimization, data integrity, and operational cadence. Your mission: to streamline workflows, enhance reporting accuracy, and ensure our sales systems and tools are working smarter—not harder.

Core Responsibilities:

• Sales Process Management: Maintain and improve sales processes aligned with GTM policies. Document workflows, standardize procedures, and drive adoption across the field.

• Data Integrity & Governance: Monitor Salesforce data quality, initiate cleanse motions, and ensure compliance with data governance policies.

• Reporting & Analytics: Build and maintain dashboards, reports, and PowerBI visualizations to support sales capacity planning, pipeline health, utilization, and field efficiency.

• Salesforce Championing: Promote best practices in Salesforce usage, drive seller-level granularity, and ensure SFDC remains the single source of truth for pipeline and performance.

• Cross-Functional Collaboration: Work closely with operations teams to align on standardized processes and support onboarding/offboarding workflows.

• Sales Cadence Support: Enable sales leaders with reporting and insights for major deal reviews, forecasting sessions, and performance check-ins.

• Process Improvement: Analyze operational bottlenecks and recommend scalable solutions to improve productivity and effectiveness.

What You Bring:

• 2–3 years of experience in Sales Operations or Sales Analytics

• Strong understanding of end-to-end sales operations processes

• Proven experience with CRM platforms (preferably )

• Salesforce certification (preferred but not required)

• Proficiency in Excel, PowerPoint, and PowerBI

• Experience with GTM strategy, sales capacity planning, and pipeline management

• Detail-oriented, analytical, and process-driven mindset

• Excellent communication and stakeholder engagement skills

• Self-starter with a collaborative spirit and a bias for action

How to Apply

Click on the APPLY button to submit your application in confidence. Feel free to reach out for a confidential discussion with Amy on 

JCI's Diversity & Inclusion 

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. ​​​​​​ Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands. 

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