Customer Service Specialist

21 hours ago

North Sydney, Australia Operations Full time

**Deliver Outstanding Experiences at the Global Leader in Aesthetics**

Laser Clinics Group is looking for a dynamic and customer-focused **Customer Service Specialist (on a 12-Month Contract)** to join our team. This is a full-time, remote role where you’ll play a key role in supporting both our clients and clinic teams across Australia, New Zealand, the UK, and Canada.

We’re seeking someone who is passionate about delivering exceptional service, thrives in a fast-paced environment, and is eager to contribute to a business that helps people feel confident in their own skin.

**What You’ll Do**
- ** Support clients with their journey** by managing appointments, handling queries, and offering treatment advice tailored to their needs.
- ** Educate and consult** with clients on pre
- and post-care, skincare products, and treatment options.
- ** Drive client engagement** by upselling and cross-selling products, promotions, pre-payment options, and event invitations.
- ** Ensure smooth clinic operations** by managing appointment schedules, rescheduling when needed, and addressing escalations professionally.
- ** Handle administration** including accurate record keeping, responding to feedback, and reporting discrepancies.
- ** Support process improvements** by maintaining data accuracy and contributing to efficient systems that enhance customer experience.

**We’d be WOWed if you have**:

- Experience in customer service, retail, or sales (essential) - aesthetics or beauty industry experience highly regarded.
- Qualifications in customer service, sales, or administration (e.g. Cert III in Retail/Administration) are a plus.
- A proven ability to deliver outstanding, tailored service to clients.
- Excellent communication and interpersonal skills - you’re professional, friendly, and consultative.
- Strong organizational skills with the ability to multitask and stay calm under pressure.
- A customer-first, solutions-oriented mindset with an eye for continuous improvement.
- Flexibility to work retail hours, including late nights, weekends, and public holidays if required.
- Tech-savviness - confident using Microsoft Office, booking systems, and willing to learn new platforms.

**Why Join Laser Clinics Group?**

Since 2008, Laser Clinics has redefined aesthetics, growing to 200+ clinics across four countries with a unique 50/50 franchise model. Our purpose is simple: to help people feel confident in their own skin - and our people are at the heart of making that happen.

To help you feel GOOD at work, we offer:

- Flexible work arrangements (remote)
- Up to 70% off treatments + quarterly product allowance.
- Birthday leave - enjoy your special day off
- Regular team bonding activities and a supportive, collaborative culture.
- Global career opportunities across our expanding network.

**Ready to Make an Impact?**

Bring your passion for customer service and problem-solving to Laser Clinics Group and be part of a high-performing team delivering service that makes people feel confident.

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