Reception and Administration Assistant

Allied Business Support Australia (ABSA) is a Virtual Support Agency offering offsite Reception and Administration support to clients all over Australia. We support industries such as trades, allied health, legal, financial, beauty, e-commerce, equipment hire, fitness, hospitality, insurance and IT as an example.

As a Receptionist and administration assistant for Allied Business Support Australia, there is a responsibility to be the first point of contact, not only for us but for the many clients we take calls for and support. This is a pivotal role for our company and our clients. It is a high pressure role given you will be supporting 20 + Clients, taking calls, making bookings, outbound calls and administration tasks that our clients require to keep their business running smoothly.

It is a role with lots of variety but needs someone who has impeccable attention to detail, can work under pressure, knows how to prioritise and has a caring and compassionate nature.

We are now recruiting for a work from home Reception and Admin Assistant with a strong background in trades administration. The role is part time, 25 hours per week, Monday to Friday 12pm - 5pm AEST

MAIN DUTIES/RESPONSIBILITIES:

• Taking inbound and outbound calls and call transfers for 20+ clients
• Handling queries and complaints via phone, email and general correspondence
• Handling bookings and reschedules via phone, email and general correspondence
• Performing ad-hoc administration duties
• Taking and ensuring messages are passed to the appropriate staff member on a timely basis
• Ensuring our inbox and our clients are managed daily with timely responses
• Using 10+ different online booking systems and softwares
• Being first point of contact for our clients and their own clients
• Liaising directly with our clients to assist in any administration + reception support that may require
• Completing daily handovers
• Supporting clients and team with Administration as required

SKILLS & EXPERIENCE

• Experience in a reception / customer service role is a must (minimum 1 year)
• Trades admin background is a must
• Organisational Skills
• Attention to detail
• Exceptional multitasker
• Excellent verbal and written communication skills
• Able to meet deadlines
• Able to follow procedures and direction

TECHNICAL SKILLS

• Experience in using ServiceM8, or Simpro is a must
• Intermediate to advance Microsoft Office Skills (Word, Excel, Powerpoint and outlook)
• Knowledge and understanding of Google Suite and all associated products
• Intermediate IT skills, able to troubleshoot basic technical issues that may arise
• Ability to use many software products at the one time

JOB REQUIREMENTS

• Own Laptop (must be portable for training) or portable PC with the ability to replace and upgrade as needed
• Microsoft products installed
• Fast speed Internet - (we will require you to do an internet speed test)
• Backup / portable internet - for when home internet is down OR the ability to relocate to ensure shift is completed
• Headset
• 2nd Monitor
• Quiet home office with no background noise - this role is not suitable for anyone with small children or noisy pets at home

PERFORMANCE GOALS

• Complete administration tasks on time
• Support clients, suppliers and other team members professionally at all times
• All calls are answered within set KPI times
• All time is logged in time tracking software and 90% of rostered time is tracked
• A real team player
• Able to complete a thorough handover to the next shift team
• Ability to work across many online booking systems
• Able to follow direction from Team leader and Head of Operations
• Keeping a calm and harmonious team environment

HOW TO APPLY

If you think this is you, please submit your Resume and Cover Letter

Job Type: Part-time

Pay: $25.00 – $28.00 per hour

Expected hours: 25 per week

Benefits:

• Work from home

Application Question(s):

• Do you have experience in using Trades based operating systems such as ServiceM8 or Simpro?
• Where in Australia are you located?
• Can you work 12pm - 5pm AEST all year round?
• Are you tech savvy and be able to troubleshoot any technical problems on your own, you must be able to set up our operating systems once we share them with you.
• Do you have a quiet home office with laptop, 2 screens, a headset and fast and reliable internet with a back up option for incase internet is lost.

Experience:

• Reception and Administration: 1 year (Required)

Language:

• English (Required)

Work Authorisation:

• Australia (Required)

Work Location: Remote