NDIS Support Coordination Assistant

2 days ago

Remote, Australia Paragon Support Coordination Full time $60,000 - $80,000 per year

Paragon SC, a small but rapidly growing business, is a provider of support coordination services to NDIS participants in Melbourne's northern metro area.

Based near Bundoora, Paragon has a diverse clientele and takes pride in supporting some of the most vulnerable members of our community.

Paragon is seeking an experienced, dedicated, and proactive support coordination assistant to help with the implementation of clients' NDIS packages. The role will also consist of general business admin and NDIS compliance tasks. This is a part-time role with potential to move to full-time as the business grows.

Reporting to the Director, your responsibilities for support coordination duties include:

· Budgeting of NDIS plans and provision of budget documents

· Referrals to supports and services

· Support to obtain assistive technology and equipment

· Liaising with external stakeholders

· Strategising with the Director and clients to design support approaches

· Refine and improve upon support coordination systems and approaches

· Assist with reporting and evidence gathering for NDIA reporting requirements

· Entering progress notes into case management system

General admin duties include:

· Monitoring and managing emails and inbox organisation

· Data entry and maintenance of internal records

· Following up on service agreements and intake documentation

· Updating client profiles as required

· Electronic filing and document organisation

· Handling client and stakeholder communications

· Providing EA-style support to the Director (scheduling, reminders, follow-ups)

· Creating and maintaining SOPs and templates

What you will bring:

  • Strong attention to detail and organisational skills
  • Excellent communication skills – both written and verbal
  • Proficiency in Microsoft Office Suite
  • An understanding of the importance of client confidentiality
  • Ability to work independently and manage multiple tasks, and proven ability to work from home
  • Experience in administration within an NDIS or similar care/support setting (very highly regarded)
  • A current NDIS Worker Screening Check (or willingness to obtain)
  • Valid working rights in Australia
  • A can-do attitude and desire to provide a high-quality service to our clients

What we can offer you:

  • Supportive team environment with direct access to leadership
  • Ongoing professional development and training
  • Flexible work hours within standard business hours, and ability to work from home to suit your lifestyle
  • Provision of necessary equipment
  • The opportunity to work with an organisation that provides high quality support coordination to our clients, and makes a real difference in their lives
  • SCHADS Award rates

If you're interested in this role, please apply now by sending a copy of your resume and a short cover letter to or apply through this site

Job Types: Part-time, Permanent, Casual, Temp to perm

Pay: $34.58 – $38.65 per hour

Expected hours: 15 per week

Benefits:

  • Professional development assistance
  • Work from home

Work Location: Remote

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