Retail Specialist, Avalon

5 days ago

Sydney, New South Wales, Australia Lee Mathews Full time $60,000 - $90,000 per year

Lee Mathews is an established and respected Australian fashion brand with a unique luxury aesthetic that is loved for its wearability, using custom designed prints & sustainable fabrications
.

We are currently seeking an energetic, highly motivated, and experienced Retail Specialist to join our team in our store in Avalon. You will be joining a creative and passionate team that strives to always create a welcoming and inspiring experience in store. As a company, we are a supportive team, committed to providing you with exceptional training encouraging professional development and career progression. Experience in a high-end boutique store is preferred, but not essential.

About us:

Australian brand Lee Mathews delicately weaves colour, texture and prints into sophisticated and refined seasonal collections. Inspired by the interests of the founder, Lee, prints and textiles are derived from her love of art, silhouettes from her passion for architecture and colour palettes from her vast library of books and travel.

About the role:

Reporting to the Store Manager, you will be responsible for assisting in the successful operations of the Avalon store, achievement of sales through exceptional customer service and the building and nurturing of a loyal customer base. Generous staff discounts and uniform benefits are offered along with a wonderful team of like-minded peers.

This role will include, but is not limited to:

  • Cultivating local relationships with customers, VIPs & other retailers
  • Assisting customers in store
  • Providing an inspiring and welcoming atmosphere in store
  • Communicating styling advice based on in-depth knowledge of product & brand aesthetic
  • Answering phone & email enquiries and all other communication channels
  • Striving to achieve sales targets and company KPIs
  • Supporting the manager in daily operational procedures and administrative tasks
  • Maintaining stock management
  • Ensuring the store aesthetics are always at their best
  • Assisting the manager in strategizing business ideas that assist the growth of your store and the business

Requirements for the role:

  • Experience in high-end retail customer service
  • Exceptional customer service
  • Experience in growing and nurturing a customer database
  • Exceptional presentation
  • Exceptional verbal & written communication skills
  • Understanding of the Lee Mathews brand & aesthetic
  • Understanding of the customer demographic
  • Highly motivated and driven in your role with a keen eye for detail
  • Possess exceptional organisational skills
  • For further enquiries about the role or to submit an application please contact

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