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Fulfillment Specialist
2 weeks ago
Fulfillment Specialist
Barbeques Galore | Homebush | Full Time
Keep fulfilment flowing and shape the future of retail with an iconic Aussie brand.
At Barbeques Galore, we're passionate about helping Australians come together around the flame. As we continue to grow our online and retail presence, we're on the lookout for a Fulfilment Specialist to join our Logistics team.
This role is all about keeping things moving behind the scenes – making sure customer orders are delivered smoothly, refunds are processed quickly, and our retail teams get the support they need.
What you'll do
- Manage order and fulfilment cases in our Fluent platform (training provided).
- Resolve escalations across Customer Care, online, and retail store teams.
- Process online refunds and replacements in line with policy.
- Monitor order queues, spot potential issues, and keep things running efficiently.
- Contribute to reporting and help improve our systems and processes.
What you'll bring
- 2+ years' experience in fulfilment, online retail, or customer service.
- Strong problem-solving skills – you enjoy getting to the root of the issue.
- Excellent communication and organisation skills.
- Comfortable using systems and learning new tools (Salesforce experience a plus, not essential).
- A team player who thrives in a fast-paced retail and logistics environment.
Why you'll love it here
- Team culture that's down-to-earth – we work hard, but we also enjoy a laugh along the way.
- Generous staff discounts on our BBQs and outdoor lifestyle products.
- Career growth opportunities in retail operations, logistics, and systems.
- Be part of an iconic Aussie brand that's all about connection, good food, and great experiences.
If you're ready to take ownership, solve problems, and play a key role in delivering an excellent customer experience, apply now on SEEK and help us bring people together around the flame.
