Data Analyst – CMDB

5 days ago

Sydney, New South Wales, Australia CareCone Group Full time $90,000 - $120,000 per year

Role: Data Analyst – CMDB (Telecom)

Location: Sydney

Permanent (Full-time)

Role Overview

  • We are seeking a skilled and detail-oriented Data Analyst to manage and optimize the Configuration Management Database (CMDB) within a dynamic technology operations environment.
  • This role is critical to ensuring data accuracy, governance, and actionable insights across IT service management platforms. You will collaborate with cross-functional teams and service partners to support automated discovery, data ingestion, and service modeling—driving operational excellence and informed decision-making.

Key Responsibilities

  • Regularly review, cleanse, and reconcile configuration item (CI) data to identify discrepancies and ensure data quality
  • Support the adoption and optimization of automated discovery tools and batch ingestion processes.
  • Monitor the full lifecycle of CIs—from creation to retirement—ensuring accuracy, timeliness, and relationship mapping
  • Build and maintain dashboards and reports using visualization tools to provide insights into CMDB health, compliance, and service impact
  • Enforce data governance standards, maintain documentation, and support audits and compliance checks
  • Identify opportunities for process optimization and automation across data ingestion, reconciliation, and reporting
  • Collaborate with internal teams and managed service partners to onboard and validate new data sources

Required Skills & Experience

  • 5–10 years of experience in Data Analysis, CMDB, or ITSM domains
  • Hands-on experience with ITSM platforms, CMDB tools, automated discovery, and digital workplace solutions
  • Familiarity with ingestion processes and integration workflows
  • Strong SQL skills and experience in data transformation and reconciliation
  • Proficiency in BI and visualization tools (e.g., Helix Dashboards, Power BI)
  • Proven ability to analyze complex datasets and deliver actionable insights
  • Understanding of infrastructure components such as networks, servers, and applications
  • Knowledge of ITIL v4 practices, especially Configuration, Change, Incident, and Problem Management
  • Strong communication skills with the ability to translate technical insights into business outcomes
  • Adaptable, collaborative, and growth-oriented mindset

Preferred Qualifications

  • Experience working in telecommunications or large-scale enterprise environments
  • Familiarity with managed service provider (MSP) operations and data onboarding
  • Exposure to compliance and audit processes related to configuration management

Interested Candidates can share their updated resumes on or can reach me on

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