Data Analyst – CMDB
1 week ago
Role: Data Analyst – CMDB (Telecom)
Location: Sydney
Permanent (Full-time)
Role Overview
- We are seeking a skilled and detail-oriented Data Analyst to manage and optimize the Configuration Management Database (CMDB) within a dynamic technology operations environment.
- This role is critical to ensuring data accuracy, governance, and actionable insights across IT service management platforms. You will collaborate with cross-functional teams and service partners to support automated discovery, data ingestion, and service modeling—driving operational excellence and informed decision-making.
Key Responsibilities
- Regularly review, cleanse, and reconcile configuration item (CI) data to identify discrepancies and ensure data quality
- Support the adoption and optimization of automated discovery tools and batch ingestion processes.
- Monitor the full lifecycle of CIs—from creation to retirement—ensuring accuracy, timeliness, and relationship mapping
- Build and maintain dashboards and reports using visualization tools to provide insights into CMDB health, compliance, and service impact
- Enforce data governance standards, maintain documentation, and support audits and compliance checks
- Identify opportunities for process optimization and automation across data ingestion, reconciliation, and reporting
- Collaborate with internal teams and managed service partners to onboard and validate new data sources
Required Skills & Experience
- 5–10 years of experience in Data Analysis, CMDB, or ITSM domains
- Hands-on experience with ITSM platforms, CMDB tools, automated discovery, and digital workplace solutions
- Familiarity with ingestion processes and integration workflows
- Strong SQL skills and experience in data transformation and reconciliation
- Proficiency in BI and visualization tools (e.g., Helix Dashboards, Power BI)
- Proven ability to analyze complex datasets and deliver actionable insights
- Understanding of infrastructure components such as networks, servers, and applications
- Knowledge of ITIL v4 practices, especially Configuration, Change, Incident, and Problem Management
- Strong communication skills with the ability to translate technical insights into business outcomes
- Adaptable, collaborative, and growth-oriented mindset
Preferred Qualifications
- Experience working in telecommunications or large-scale enterprise environments
- Familiarity with managed service provider (MSP) operations and data onboarding
- Exposure to compliance and audit processes related to configuration management
Interested Candidates can share their updated resumes on or can reach me on
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