
Data Analyst
5 days ago
Required Skills & Experience
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience
5–10 years of experience in Data Analysis, CMDB, or ITSM domains
Hands-on experience with ITSM platforms, CMDB tools, automated discovery, and digital workplace solutions
Familiarity with ingestion processes and integration workflows
Strong SQL skills and experience in data transformation and reconciliation
Proficiency in BI and visualization tools (e.g., Helix Dashboards, Power BI)
Proven ability to analyze complex datasets and deliver actionable insights
Understanding of infrastructure components such as networks, servers, and applications
Knowledge of ITIL v4 practices, especially Configuration, Change, Incident, and Problem Management
Strong communication skills with the ability to translate technical insights into business outcomes
Adaptable, collaborative, and growth-oriented mindset
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