Data Analyst

5 days ago

Sydney, New South Wales, Australia N2S Full time $90,000 - $120,000 per year

Required Skills & Experience

Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience

5–10 years of experience in Data Analysis, CMDB, or ITSM domains

Hands-on experience with ITSM platforms, CMDB tools, automated discovery, and digital workplace solutions

Familiarity with ingestion processes and integration workflows

Strong SQL skills and experience in data transformation and reconciliation

Proficiency in BI and visualization tools (e.g., Helix Dashboards, Power BI)

Proven ability to analyze complex datasets and deliver actionable insights

Understanding of infrastructure components such as networks, servers, and applications

Knowledge of ITIL v4 practices, especially Configuration, Change, Incident, and Problem Management

Strong communication skills with the ability to translate technical insights into business outcomes

Adaptable, collaborative, and growth-oriented mindset

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