Customer Sales Support Co-Ordinator

1 week ago

Melbourne, Victoria, Australia Haymes Paint Full time $60,000 - $90,000 per year

We are looking for Service & Sales Support Coordinator to join the Sales team. Reporting to the Service and Sales Support Manager you can be based anywhere in Australia. As a Service Sales Support Coordinator, you will play a key role in supporting Haymes Paint customers. Your responsibilities will include processing orders, making inbound and outbound calls (including cold calls), managing customer enquiries and complaints, assisting the sales and marketing teams, and maintaining a small low-touch territory through regular cyclic follow-ups.

Responsibilities

  • Order processing for our Stockist network.
  • Support the sales team and customers by providing advanced product and service information.
  • Resolve customer queries and complaints, escalating as necessary.
  • Record and process customer orders through both the customer directly and in support of the sales team.
  • Identify buying behaviours or needs offering a range of solutions including upselling and cross selling.
  • Identify potential customers through obtaining information, referrals, and recommendations from existing customers.
  • Make calls to allocated customers to maintain and strengthen existing relationships, identify future sales opportunities while acting as the first point of contact for queries or complaints.
  • Develop knowledge and understanding of the organisations policies and procedures.

About you

  • Ability to develop and maintain excellent process or technical skills.
  • Ability to build strong customer relationships and deliver customer centric solutions.
  • Ability to take on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm.
  • Ability to work in a fast past and consistent environment.
  • Ability to manage and resolve customer grievances and complaints.
  • Demonstrates clear and effective communication skills.
  • Intermediate skills in digital communication, including phone, email, CRM.
  • Ability to recognise sales opportunities during service interactions and enhance overall customer experience.
  • Experience in CX Sales or similar CRM.

Desirable

  • Background in outbound sales would be advantageous but not essential.

Benefits

  • 50% off retail price of Haymes Paint manufactured products, including friends and family discounts
  • 6% Medibank Corporate discount
  • 20% New Balance discount
  • Paid Parental Leave
  • Hybrid working arrangements
  • Ongoing training and support
  • Access to a range of workplace health and wellbeing initiatives
  • Professional development opportunities

Please apply by including a recent resume and responding to the selection questions.

For further information about the role or for a confidential discussion contact Kosta Condos on

From our humble beginnings in 1935, Haymes Painthas grown to become Australia's largest Australian made and owned manufacturer of premium brand paints, finishes, and protective coatings. Now in our third generation of family ownership, we haven't slowed down on bringing new and better products to the market, always looking for new advances or opportunities for innovation. Our values of Truth, Passion, Motivation, Respect plus Listening and Learning are reflected in everything we do.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.


Disclaimer:

Applications will only be considered from candidates with the right to work in Australia. Haymes Paint do not accept unsolicited agency resumes. Haymes Paint is not responsible for any fees related to unsolicited resumes.

  • Retail Co-ordinator

    2 weeks ago

    Melbourne, Victoria, Australia Heathershaw's Compounding Pharmacy Full time $60,000 - $80,000 per year

    About usHighly regarded family owned community pharmacy with 100 years under its belt due to trademark high levels of customer service, a fantastic team, unique IT and constant evolution.Qualifications and experienceCompleted Certificate IV in Community Pharmacy (preferred not essential).Minimum 2 years retail or customer service experience requiredBasic...

  • Project Co-Ordinator

    2 weeks ago

    Melbourne, Victoria, Australia Victorian Temporary Fencing Full time $104,000 - $130,878 per year

    The Project Co-ordinator at Victorian Temporary Fencing (VTF) will play a dual role in supporting project delivery and assisting the sales team. This role ensures that fencing and hoarding projects are delivered smoothly from planning through to completion while also supporting client engagement, quoting, and sales growth. The role requires an element of...

  • Marketing Co-Ordinator

    2 weeks ago

    Melbourne, Victoria, Australia BTM Group Limited Full time $90,000 - $120,000 per year

    About UsThe BTM Group is a leading designer, manufacturer and marketer of premium quality safety footwear. With a strong reputation built on quality and service we are seeking a self-motivated Marketing Co-Ordinator to lead our global marketing from concept to delivery.Role OverviewThe Marketing Co Ordinator will be responsible for the end-to-end marketing...

  • Sales and Operations Support Co-Ordinator

    2 weeks ago

    Melbourne, Victoria, Australia VEC LTD Full time $60,000 - $90,000 per year

    About the RoleWe're looking for a highly organised, proactive Sales and Operations Support Co-Ordinator to join our national team and become a vital engine behind our patient & pharmacy services, and driving operational effectiveness.Reporting to the National Partnerships and Operational Efficiency Manager, this role is all about bringing clarity to...

  • Facilities Co-ordinator

    7 days ago

    Melbourne, Victoria, Australia Hall & Wilcox Full time $60,000 - $80,000 per year

    Permanent, full-time positionOnsite role working in a modern, open plan officeReward and recognition, including competitive remuneration and career progressionLearning and career development programs for all roles and levelsFlexible leave options and up to 26 weeks paid parental leaveFree daily breakfast, office drinks and social eventsGenuine commitment to...

  • Facilities Co-ordinator

    7 days ago

    Melbourne, Victoria, Australia Hall & Wilcox Lawyers Full time $60,000 - $90,000 per year

    Permanent, full-time positionOnsite role working in a modern, open plan officeReward and recognition, including competitive remuneration and career progressionLearning and career development programs for all roles and levelsFlexible leave options and up to 26 weeks paid parental leaveFree daily breakfast, office drinks and social eventsGenuine commitment to...

  • Events and Marketing Co-ordinator

    2 weeks ago

    Melbourne, Victoria, Australia Travla Pty Ltd Full time $60,000 - $90,000 per year

    We're on the hunt for an emerging, high-energy event & marketing co-ordinator to join the travla crew on a parental leave contract, managing the planning & execution of our external events & activations, support trade communications and general sales & marketing administration and coordination.Employment Date: October 25 - April 26Employment Type: Fixed-term...

  • Facilities Co-ordinator

    2 days ago

    Melbourne, Victoria, Australia Oxfam Full time $80,000 - $120,000 per year

    Posted:14/10/2025Closing Date:31/10/2025Salary:$98, $98,535.26Job Type:Permanent - Full TimeLocation:MelbourneJob Category:Administration,Customer ServiceMelbourneOngoing35 Hours per weekAbout UsAt Oxfam Australia, we believe all lives are equal and no one should live in poverty. We are a member of Oxfam International, a global confederation working with...

  • Marketing Co-Ordinator

    1 week ago

    Melbourne, Victoria, Australia e.g Full time $60,000 - $80,000 per year

    is a Melbourne gallery representing the best in innovative, independent Australian jewellery design. We are seeking a talented and enthusiastic Marketing Co-Ordinator to join us. Reporting to the General Manager, this role will be responsible for implementing promotions and campaigns, managing web content, co-ordinating photo shoots, and driving engagement...

  • Facilities Co-ordinator

    3 days ago

    Melbourne, Victoria, Australia Oxfam Australia Full time $100,000 - $120,000 per year

    MelbourneOngoing35 Hours per weekAbout UsAt Oxfam Australia, we believe all lives are equal and no one should live in poverty. We are a member of Oxfam International, a global confederation working with partners and local communities in 87 countries.Would you like to join this global movement of people working together to eliminate the inequalities that keep...