MSP - Support Technician

1 week ago

Greater Melbourne Area, Australia KAVIRA IT Full time $60,000 - $70,000 per year

Get to know Kavira IT:

We do boring things for interesting people - is a values-driven cyber-security focused MSP start-up based in Melbourne with staff sprinkled across the outer suburbs and NSW. The name "KAVIRA" is derived from the Sanskrit word for "someone with deep knowledge and insight," which reflects our commitment to providing knowledgeable, insightful, and comprehensive IT and cyber-security solutions to tech companies, professional services and Not-for-profits.

Marketing Aside

We're a
Cybersecurity first company
with a heavy focus on Microsoft 365 and some GSuite/AWS/MacOS thrown in to keep you guessing. Our tech stack looks something like:

·      Standard MSP Tools (TacticalRMM, HaloPSA, Notion, TeamViewer)

·      Microsoft Intune/Entra

·      Various cyber tools

·      SharePoint, OneDrive, Teams

·      Misc. Networking Hardware (Unifi focus)

·      Google Workspace and MacOS (Kandji)

Our solutions are very focused on secure outcomes through cloud-based systems, removing technical debt, and on-prem infrastructure, and industry best practice such as CIS Controls, NIST, and ISO Got the buzz words in). We also do GRC – Google it before bed...insomnia cured.

OK - What's the job?

We're seeking an individual to join our (currently) small tech team, with a focus on ticketing and low-touch project deliverables. You'll be the front-line contact for incoming tickets, calls and onsites, though you'll have the opportunity to work on larger projects as well.

Ideally you are:

·      Self-motivated with a passion for Tech

·      Knowledgeable within the Microsoft and Google Workspace ecosystem (and beyond)

·      Process oriented and punctual.

·      Experienced in the MSP world.

·      Passionate about helping people and customer service.

So what's in it for you?

We won't sugar coat it, you're frontline support and onsites... but not forever. We are growing rapidly, onboarding 18 clients in less than a year with (a lot) more to come. There is opportunity aplenty to learn, grow, and take on new roles or projects with the backing of a leadership team who want you to succeed.

If you want to develop upon your already great MSP experience and expand your career in IT and cyber with a Choose Your Own Adventure experience, potentially becoming Kavira's [Insert tech] SME or [insert role] leader? The opportunities are yours to grab.

Or if you want a chill place to work where you can play OSRS during work or watch TV; Kavira's for you. If the phones are answered, tickets actioned, and projects delivered on time, your time is your own. Both fit this role.

Other benefits

·    A starting salary of $60k-$70k depending on experience.

·      Fully WFH (when not at client sites) – Keep in touch over Teams or Discord.

·      Regular team catch ups in the city, Southeast or Geelong way – where possible.

·      Real-world tech and no corporate silliness.

·      Opportunity to learn a as much as you can handle.

·      Switch up and learn new things.

·      Paid certs and training.

·      Substandard humour from your co-workers and business leaders.

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