account manager – msp

About Us:

We are a trust based and flexible Managed Service Provider (MSP) supporting a diverse range of Australian businesses. Our success is built on deep, trust-based relationships with our clients and a strong, solutions-driven engineering team. We're not just tech support — we're strategic partners. Now, we're looking for a proactive Accounts Manager who shares that mindset.

Position Overview:

As an Accounts Manager, you'll be the bridge between our clients and our technical team. This role isn't just about sales or account maintenance — it's about understanding our clients' businesses, nurturing long-term partnerships, and working closely with our engineers to deliver tailored IT solutions that grow with their needs.

Your success in this role will be deteremined by your energy and level of commitment to both clients and the internal team you work with. This is an opportunity for someone still climbing, still learning and still trying to build something that matters. Out of the box thinker who is flexible and open-minded when it comes to business and client outcomes.

Qualifications:

• Proven experience in Account Management within an MSP.
• Strong knowledge of Technical concepts and solutions.
• Familiarity with MSP operations, service agreements, and billing cycles.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
• An ability to understand what the client wants and connect on that level.
• Good communication skills, both written and verbal, with the ability to work with various teams and clients.
• Ability to maintain confidentiality and handle sensitive information with integrity.

About You:

• Proven experience in account management within an MSP.
• Exceptional communication skills — able to speak both "business" and "tech".
• Strong interpersonal skills with a natural ability to build trust and credibility.
• Comfortable working alongside engineers and understanding technical discussions.
• Highly organized, proactive, and solutions-oriented.
• A genuine desire to help clients succeed with technology as an enabler.

Key Responsibilities:

• Develop and maintain strong, trust-based relationships with a portfolio of clients.
• Serve as the primary point of contact for client inquiries, feedback, and escalations.
• Collaborate daily with engineers to ensure technical solutions align with client goals.
• Conduct quarterly business reviews (QBRs), roadmap sessions, and strategic planning.
• Proactively identify opportunities for service improvement and upsell based on real client needs — not pushy sales targets.
• Ensure contract renewals, project scopes, and SLAs are managed smoothly and transparently.

Why Join Us?

• Be part of a tight-knit, collaborative team that values authenticity and excellence.
• No hard-sell culture — our clients stay with us because we care.
• Flexibility to balance work and life.
• Career growth in a supportive and transparent environment.
• Work with clients who see IT as a strategic asset, not a cost center.
• Able to communicate the technical solution without needing specialists to assist.
• Ability to create presentations that are simple yet effective in communicating solution.
• Technical background in MSP world that helps your ability to build trust.

How to Apply:

If you're passionate about client success, technology, and building relationships that matter, we'd love to hear from you. Click "Apply Now" and let's start the conversation.

Job Type: Full-time

Pay: $100,000.00 – $140,000.00 per year

Benefits:

• Employee discount
• Travel reimbursement

Experience:

• Managed Services: 2 years (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In person