IT Desktop Support Technician

22 hours ago

Melbourne City Centre, Australia HAYS Full time

IT Desktop Support Technician job available at MSP | Melbourne CBD | Permanent | ASAP start

**Your new company**

A growing Managed Service Provider headquartered in Melbourne CBD requires a Desktop Support Technician to join its IT Operations team for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible working arrangements.

**Your new role**

In this exciting new role, you will be:

- Providing 1st & 2nd level onsite and remote IT support for multiple clients.
- Supporting a broad range of clients to resolve high level IT issues escalated from the Service Desk.
- Performing technical support of servers, network and hardware.
- Assisting with the delivery of infrastructure projects.
- Collaborating with Senior Engineers, SMEs and Team Leaders on support issues.
- Delivering a high level of customer service and communication.

**What you'll need to succeed**
- Demonstrated experience in providing level 1 & 2 IT support both onsite and remote.
- Sound knowledge of Windows Server, Active Directory, Office 365, Microsoft Exchange, Active Directory and Network troubleshooting.
- Experience with Intune and / or SCCM is preferred.
- Highly developed troubleshooting and problem-solving skills.
- Experience working within a Managed Service Provider or Consultancy is advantageous.
- A tertiary education in Information Technology as well as Azure, Microsoft, ITIL, VMware, Veeam and Cisco certifications are beneficial.
- A current driver’s license and vehicle.
- Australian Citizenship.

**What you'll get in return**

Working in an organisation where they develop and grow careers, you will be offered a great salary package. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out

**What you need to do now**

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