IT Support Technician
1 week ago
Permanent role
- Manage service provider
- Supervising a small team
Are you an experienced IT professional with a proven track record of managing a small team of service desk personnel in a Managed Service Provider (MSP) environment? Can you confidently tackle and resolve complex technical issues? We have an exciting opportunity for a Level 3 IT Support Consultant to join our team
As a Level 3 IT Support Consultant, you will play a vital role in maintaining our reputation for excellence by effectively managing a small team of service desk personnel and ensuring efficient resolution of complex technical issues.
**Responsibilities**:
- Lead and supervise a small team of service desk personnel, providing guidance and support in resolving complex IT issues within an MSP environment.
- Collaborate with clients, vendors, and internal teams to understand and prioritize technical requirements and deliver exceptional customer service.
- Analyze and troubleshoot complex technical problems, utilizing your expertise to identify root causes and implement effective solutions.
- Ensure adherence to established service level agreements (SLAs) and key performance indicators (KPIs) to meet or exceed client expectations.
- Develop and maintain comprehensive documentation, knowledge base articles, and standard operating procedures (SOPs) to facilitate efficient issue resolution and knowledge sharing.
- Stay updated with the latest industry trends, best practices, and emerging technologies, continuously expanding your skill set to stay ahead of the curve.
- Act as a point of escalation for challenging technical issues, working closely with team members to ensure timely and satisfactory resolution.
- Conduct regular performance evaluations for team members, fostering professional growth and providing constructive feedback.
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience in managing a small team of service desk personnel within an MSP environment.
- Extensive knowledge and expertise in resolving complex technical issues, including hardware, software, and network troubleshooting.
- Familiarity with ITIL best practices and frameworks for service management.
- Strong customer service orientation with excellent communication skills, both verbal and written.
- Ability to effectively convey technical information to non-technical individuals.
- Exceptional organizational and time management skills, capable of prioritizing and handling multiple tasks simultaneously.
- Relevant certifications such as ITIL, CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or equivalent, are highly desirable.
-
IT Support Technician- Store Support
2 weeks ago
Melbourne, Australia Milestone IT Full timeGreat team culture - Opportunity for learning and growth - No 2 days the same Milestone IT are seeking an experienced IT Support Technician with expertise in PowerShell and Microsoft Endpoint Configuration Manager (MECM) to join a leading client within the store support team for a initial 12month contract. In this role, you will be responsible for...
-
City of Melbourne, Australia Podium IT Full timeThe Offer: Podium IT is offering a position for an IT Support Technician. We are an established small to medium sized (SMB) IT Support company with clients across many different industries. The offer will see you work more closely with the Managing Director initially, you will be working across the company’s biggest clients performing onsite and remote...
-
Melbourne, Victoria, Australia Bytewize IT Consulting Full timeBytewize Vacancy 2025-2456 for Specialist Technicians2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Specialist Technician Candidates - Technical Support to Schools Program Systems Engineer / Specialist Technician - TSSP / Education SectorBytewize is seeking highly experienced IT professionals to fill...
-
Melbourne, Victoria, Australia Bytewize IT Consulting Full timeBytewize Vacancy 2025-2456 for Specialist Technicians 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Specialist Technician Candidates - Technical Support to Schools Program Systems Engineer / Specialist Technician - TSSP / Education SectorBytewize is seeking highly experienced IT...
-
Experienced Casual IT Technician
2 days ago
Melbourne, Australia IT WIFI Full timeCareer Opportunities - IT WIFI comprises an outstanding team of professional IT specialists, each carrying more than 16 years of extensive experience in computer services and IT solutions. Our team’s professionalism and expertise, coupled with our unfaltering commitment to embrace the latest technology trends, are what makes IT WIFI one of the most...
-
Telecommunication Technician
2 weeks ago
Melbourne, Australia Zone IT Solutions Full timeWe have a job opening for an Telecommunication Technician to join a project. You will be responsible for providing IT support to a large organization with a substantial user base. **Responsibilities**: - Ensuring that telecommunication equipment and systems are installed correctly and efficiently. - Identifying and troubleshooting faults in...
-
Hardware Technician
4 weeks ago
Melbourne, Victoria, Australia Labour Support Group Full timeThe ClientIGroup Consulting is an IT Consulting Systems Integration firm that delivers comprehensive IT services to leading clients in Australia. They are a full IT solutions provider that offers a range of expertise targeting the Financial Services, Communications, Retail, High-Technology and Government and Educational Sector industries through Australia....
-
Hardware Technician
3 weeks ago
Melbourne, Victoria, Australia Labour Support Group Full timeThe Client IGroup Consulting is an IT Consulting Systems Integration firm that delivers comprehensive IT services to leading clients in Australia. They are a full IT solutions provider that offers a range of expertise targeting the Financial Services, Communications, Retail, High-Technology and Government and Educational Sector industries through...
-
Hardware Technician
4 weeks ago
Melbourne, Victoria, Australia Labour Support Group Full timeJoin to apply for the Hardware Technician role at Labour Support Group The Client IGroup Consulting is an IT Consulting Systems Integration firm that delivers comprehensive IT services to leading clients in Australia. They are a full IT solutions provider that offers a range of expertise targeting the Financial Services, Communications, Retail,...
-
Hardware Technician
4 weeks ago
Melbourne, Victoria, Australia Labour Support Group Full timeJoin to apply for the Hardware Technician role at Labour Support GroupThe ClientIGroup Consulting is an IT Consulting Systems Integration firm that delivers comprehensive IT services to leading clients in Australia. They are a full IT solutions provider that offers a range of expertise targeting the Financial Services, Communications, Retail, High-Technology...
