Service Desk Technician – Onsite Support

24 hours ago

Smithfield, South Australia Auswide IT Full time $60,000 - $90,000 per year
Service Desk Technician – Onsite Support

Location: Adelaide (5–10 mins from the CBD)

Type: Full-time

About the Business

Auswide is a leading IT service provider based in South Australia, with over a decade of experience delivering end-to-end IT and security solutions. Our services include consulting, network cabling, managed services, phone systems, access control, video surveillance and more.

At Auswide, culture is at the heart of everything we do. We're proud of the supportive and friendly environment we've built, where collaboration and teamwork are valued just as much as technical expertise. Whether we're working together to deliver great outcomes for our clients or planning the next social event, our team thrives on working side by side.

About the Role

We are seeking a motivated and enthusiastic Service Desk Technician to provide in-house IT support for one of our clients. Based in their office just 5–10 minutes from the Adelaide CBD, you'll be the first point of contact for their staff, providing day-to-day technical assistance and ensuring their systems run smoothly.

This position is ideal for someone who enjoys being customer-facing, problem-solving, and providing professional and friendly support in a business environment.

Key Responsibilities
  • Deliver onsite IT support, assisting staff with troubleshooting and resolving technical issues.
  • Provide support in-person, via phone and over email where required.
  • Manage and maintain IT assets, including inventory tracking and lifecycle management.
  • Escalate and collaborate with internal teams when complex technical problems arise.
  • Maintain accurate records of issues and resolutions in our ticketing system.
  • Contribute to continuous improvement by assisting with the development of support processes.
Qualifications & Experience
  • Previous IT support experience, ideally in a customer-facing role.
  • Hands-on experience with Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and Intune/Endpoint Manager.
  • Relevant Microsoft certifications are highly regarded.
  • Excellent communication and problem-solving skills with a strong customer service focus.
  • Enthusiasm to learn and adapt quickly in a fast-paced business environment.
Requirements

To be successful in this role, you must:

  • Hold full working rights in Australia.
  • Be willing to participate in an after-hours on-call roster if required.
  • Be able to obtain a Police Clearance and Working With Children Check if requested.
  • Provide COVID-19 vaccination history if required.

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