Customer Services Operator

2 days ago

South Wharf, Victoria, Australia Orikan Australia Pty Ltd Full time $60,000 - $90,000 per year

About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Are you ready to make a real impact in your community while growing your career in a dynamic, supportive environment? At Orikan, our Customer Service Team is the heartbeat behind three essential services:

  • Residential ePermits
  • Meter Support
  • PayStay — our digital parking payment app

We work collaboratively to deliver exceptional outcomes for our customers, all while upholding federal, state, and local government laws and policies. If you thrive on adaptability, multitasking, and proactive problem-solving, this is your kind of workplace

What You'll Be Doing
  • Provide professional, accurate, and timely support via phone and email
  • Guide the public on their rights and responsibilities under relevant legislation
  • Offer expert advice to a wide range of stakeholders — from financial counsellors to council staff
  • Keep detailed records and call summaries in our CRM system
  • Process applications using internal software, following structured procedures

Who We're Looking For

You're a natural communicator with a customer-first mindset and a knack for staying cool under pressure.

About You:

  • A strong, solution-oriented work ethic
  • Availability across Monday–Saturday (6am–9pm) and Sunday (8am–8pm)
  • High attention to detail
  • Excellent written and verbal communication skills
  • A professional, empathetic phone manner — especially with distressed or challenging callers
  • Sharp negotiation, problem-solving, and decision-making skills
  • Confidence using multiple computer systems at once
  • Energy, enthusiasm, and independence
  • Initiative and a self-starting attitude
  • Previous call centre experience (highly regarded)
What's In It For You?
  • Location: South Wharf, Melbourne
  • Purpose-Driven Work: Help make communities more liveable through smarter mobility and parking equity
  • Career Growth: Pathways to 2IC, Team Leader, Correspondence & Client Services roles, and more
  • Supportive Benefits:
  • 12 weeks of company-paid parental leave
  • Employee recognition program
  • Values-led culture with a collaborative team
  • Discounted parking at DFO South Wharf
  • Flexible work arrangements after probation

Ready to bring your passion and purpose to Orikan? Apply now and be part of something bigger.

  • Event Operations Manager

    2 days ago

    South Wharf, Victoria, Australia Melbourne Convention and Exhibition Centre Full time $80,000 - $120,000 per year

    Ready to take your career in the events industry to the next level?Opportunity to work for an iconic organisationFull-time role and great benefits (CBD based)Join our teamOur iconic venue offers stunning views of the Yarra River and Melbourne cityscape. As industry leaders, we host Australia's most significant events year-round. Join our 500-plus- team...

  • Customer Service and Operations Coordinator

    2 weeks ago

    South Melbourne, Victoria, Australia Langdon Full time $60,000 - $80,000 per year

    About Langdon Coffee Merchants.Langdon Coffee Merchants are a dynamic, passionate and entrepreneurial company with locations in Melbourne, Adelaide, Auckland and London. Young at heart, with origins steeped in heritage and trading experience. We pride ourselves on our ability to connect with roasters large and small and source from a diverse range of origins...

  • Customer Service

    2 days ago

    Croydon South, Victoria, Australia Nationwide Waste Solutions Full time $45,000 - $60,000 per year

    About the role This is an exciting full-time (Monday to Friday) opportunity to join the team at Nationwide Waste Solutions as a Customer Service / Operations & Sales Support. Based in Croydon South, this varied and customer-focused role will see you providing exceptional administrative, operational support and sales support.What you'll be doingProviding...

  • People & Culture Service Delivery Lead

    2 days ago

    South Wharf, Victoria, Australia Melbourne Convention and Exhibition Centre Full time $80,000 - $120,000 per year

    Join theVictorian Convention and Event Trust (VCET)as ourP&C Service Delivery lead and deliver P&C operations across the 2 venues -Melbourne Convention and Exhibition Centre (MCEC)andNyaal Banyul Geelong Convention and Event Centre.About the roleAs the P&C Service Delivery Lead, you will play a pivotal role in ensuring seamless delivery of employee lifecycle...

  • Customer Service Officer

    3 hours ago

    South Melbourne, Victoria, Australia Smart Urban Properties Australia Full time $60,000 - $80,000 per year

    Smart Urban Properties Australia (SUPA) is Australia's first converged services provider, delivering a smarter property experience by integrating renewables, EV mobility, super-fast fibre, and in-building prop-tech technologies. SUPA specialises in multi-occupancy properties across a range of sectors, including build-to-sell, build-to-rent, affordable and...

  • Customer Service Representative

    2 weeks ago

    South Melbourne, Victoria, Australia CreativeCubes Full time $40,000 - $70,000 per year

    About the Job: ABOUT THE COMPANY: Our Customer Service Team fosters an inclusive, vibrant atmosphere where diverse individuals and businesses thrive in beautifully designed workspaces. This role is integral to the heart of our rapidly growing company. As we continue to expand, new opportunities for career growth are constantly emerging. We're seeking a...

  • Full Time Sales Assistant

    1 week ago

    South Wharf, Victoria, Australia Boori Australia Full time $27 - $62 per year

    Full Time Retail Sales Team Member RequiredMarket leading brand in Nursery and Kids Furniture, expanding into general lifestyle furnitureDFO Homemaker CentreHourly Rate + Superannuation + Incentive ProgramBoori has been trading in Australia for over 30 years and we are a dynamic retail establishment dedicated to providing exceptional products and services to...

  • Customer Service Officer

    7 hours ago

    Clayton South, Victoria, Australia Capital Logistics Full time $62,000 - $70,000 per year

    Start Your Career in Transport Operations TodayAre you ready to begin your journey in Transport Operations?About Us Capital Logistics is a highly successful freight management and consultancy business based in Clayton, 3168. We are proud of our workplace culture and uphold traditional values of respect and recognition. We take pride in delivering...

  • Customer Service

    1 week ago

    Clayton South, Victoria, Australia Monash Health Full time $104,000 - $130,878 per year

    Job Requisition ID: 5737Legal Entity: Monash HealthLocation:Clayton, VIC, AU, 3168Employment Type: Part TimePosting Date: 9 Sept 2025Monash Health is a great place to workMonash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and...

  • Customer Service Officer

    1 week ago

    Springvale South, Victoria, Australia Bendigo Bank Full time $60,000 - $80,000 per year

    It starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what...