Night Manager

1 week ago

Brisbane, Queensland, Australia Mercure Hotels Full time $45,000 - $65,000 per year
Company DescriptionJob Description
  • Working overnight from 11pm to 7am, with the availability to work shifts across the 7 days, including weekends and public holidays.
  • Conduct daily balancing and reconciliation across the night audit process.
  • Provide exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and for the duration of our guests' stay.
  • Maintaining procedures in relation to credit and cash transactions and accounting documentation.
  • Assist guests with luggage and other concierge duties as required.
  • Actively resolve complaints and challenges presented by guests.
Qualifications
  • Exceptional customer service experience, preferably within a hotel Front Office department
  • Excellent time management skills with the ability to multitask while maintaining high-level awareness of your surroundings
  • A naturally confident personality with the ability to approach people and initiate conversation
  • Competent computer skills (experience in Opera is desirable)
  • Strong verbal and written communication skills
  • Current QLD Responsible Service of Alcohol (RSA) certificate
Additional Information
  • Learn your Way - Access to our Accor Academy so you can learn while you earn
  • Work Your Way - Flexibility to ensure a work life balance
  • Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation worldwide
  • Accor's refer-a-friend bonus
  • Accor's Parental Leave Scheme
  • Access to our Employee Assistance Program

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