Night Receptionist

4 weeks ago

Brisbane, Queensland, Australia Rocco Forte Hotels Germany_Career Full time

Join to apply for the Night Receptionist role at Rocco Forte Hotels Germany_Career

Our hotel
Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street's luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Responsibilities
  • Join Rocco Forte Hotels as a Night Receptionist and become part of our prestigious five-star team.
  • Shift Pattern: 4 on, 4 off (12-hour shifts).
  • Work alongside the Night Manager to ensure smooth overnight operations, providing exceptional service, handling check-ins and check-outs, managing guest requests and cash, and completing the night audit.
  • Utilise excellent communication, organisational, and multitasking skills to build lasting relationships with guests and thrive in a collaborative team environment.
  • Previous experience in a similar role is preferred; growth as a front office expert will be supported.
Qualifications / What We Are Looking For
  • A commitment to delivering outstanding, personalised 5-star service, ensuring each guest feels valued.
  • Strong communication and organisational skills, with the ability to multitask effectively during the night shift.
  • A calm, professional, and approachable demeanour, even under pressure.
  • The ability to work independently and as part of a team, collaborating with night managers and colleagues.
  • A proactive attitude to anticipate guest needs and resolve issues promptly.
  • Previous experience in a similar role is a plus, but a passion for hospitality and a keen willingness to learn is essential.
Why join us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for growth and excellence in the hospitality industry.

Perks / Benefits
  • Discounted rates across our collection of iconic hotels - £25/€30 per night
  • 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
  • Extensive learning and development opportunities
  • Meals on duty
  • Social activities and events
  • Recognition programs & Annual awards
  • Gym Membership Discounts
  • Enhanced Maternity & Paternity Pay
  • Pension Scheme
  • Season Ticket Loan / Cycle to Work Scheme
  • Employee Assistance Programme
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Hospitality

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