Front Office Reception/ Patient Sales Coordinator

Start in Customer Experience, Grow into Sales – Hybrid Role with Career Progression

Bring your service mindset to a life-changing industry – no late nights, no Sundays, just smiles.

Are you known for delivering exceptional service and building instant rapport? Whether you come from healthcare, hospitality, high-end retail, or a sales background, this is your chance to step into a meaningful role that blends care, coordination, and conversion.

At Dental Boutique, we're offering a unique hybrid position designed for someone with strong people skills and a passion for delivering premium experiences, with the opportunity to grow into a Patient Sales Consultant role based on performance and potential.

About the Role: Front Office to Sales Pathway

• You'll begin as a Front Office Coordinator. The warm, welcoming face of Dental Boutique. From greeting patients to managing appointments and ensuring each visit runs smoothly, you'll help create a memorable and seamless experience for every client.
• But this role goes beyond the front desk.
• If you have a natural ability to build trust, communicate with confidence, and help people take the next step, you'll transition into a Patient Sales Consultant – guiding clients through their smile journey with care and clarity.

What you'll be doing

• Welcome patients with professionalism and warmth
• "Check in" and "check out" clients while managing appointment schedules
• Handle phone enquiries and complete admin tasks with accuracy and efficiency
• Create a calm, confident environment that puts patients at ease
• Coordinate with the wider team to ensure smooth daily operations

What you'll be growing into

• Lead tailored consultations to support patients through their decision-making journey
• Build trust and rapport with clients while presenting treatment options
• Manage treatment plans, appointment scheduling, and follow-up communication
• Collaborate with clinicians to ensure personalised, high-quality care
• Use your natural ability to influence and connect to drive conversions

About You

• You might come from hospitality, healthcare, dental, high-end retail, or sales – but you bring a premium customer service mindset to everything you do
• You're confident, warm, and thrive in high-touch, people-focused roles
• You're organised, detail-oriented, and love creating structure and calm in busy environments
• You're ambitious, emotionally intelligent, and eager to grow into a role with more responsibility and impact
• You're motivated by helping people and delivering meaningful results

What We Offer

• A clear career pathway from Front Office to Patient Sales Consultant
• Regular hours – typically Monday to Friday - no late nights, no Sundays
• Tailored development, premium training, and mentoring from a high-performing team
• A beautiful clinic environment and a values-driven culture
• The chance to help people transform their lives and feel proud doing it

More about us

At Dental Boutique, we don't just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.

We're proud to be:

• Australian Business of the Year, Dental Services of the Year, and Health Services of the Year
• A premium, nationally recognised brand driven by excellence and care
• A team that lives by our values:

We Care and Respect

We Deliver What We Say We Will Do

We Do Everything With Passion

We Pay Attention to Detail

We Lead the Way

By embracing these values, we create an environment where both our people and our clients thrive.

Ready to build a career that feels good and does good?

Apply now by submitting your resume, cover letter and a 1–2 minute video answering the following three questions:

1. What excites you most about working at Dental Boutique and being part of someone's smile transformation journey?
2. Tell us about a time you delivered an exceptional client or patient experience – what did you do, and what was the outcome?
3. This role will grow into a sales-focused position – what strengths or experiences make you confident you'll succeed in that transition?

We're not looking for perfection – we just want to get a sense of you. Be yourself, speak naturally, and let your personality shine through.

How to share your video:

Please upload your video to Google Drive, Dropbox, or YouTube (unlisted) and include the link in your cover letter or a separate document. Just make sure the link is viewable so we don't miss it

We look forward to hearing from you.