Patient Services Officer
2 weeks ago
Patient Services Officer – Make a Real Difference Every Day
Joondalup, WA | Full-Time Preferred (Part Time 4 Days Considered) | Competitive Salary
At Fertility North, every day is about helping people achieve one of life's biggest dreams. As a Patient Services Officer, you'll play a central role in supporting patients through their fertility journey — bringing your organisational skills, compassion, and professionalism to a team that values both excellence and empathy.
Why Join Us?
- Meaningful Work: Be part of a clinic where what you do directly impacts patients' lives.
- Team Culture: Join a close-knit, respectful team that genuinely cares for each other and the people we support.
- Professional Growth: We provide hands-on training, opportunities to take on more responsibility, and the chance to build deep speciality knowledge.
- Dynamic Environment: No two days are the same — you'll be at the centre of a fast-moving, multidisciplinary clinic.
- Competitive Pay: Salary negotiated based on your experience, with additional rostered allowances.
What You'll Do
- Be the welcoming face at reception, guiding patients with care and professionalism.
- Manage bookings, billing, quoting, and patient records with accuracy and confidentiality.
- Coordinate across our Specialists, nurses, laboratory staff, counsellors, and hospitals to keep the patient journey running smoothly.
- Support patients through sensitive and important conversations with empathy.
What You'll Bring
- Experience in medical administration/medical secretarial work (specialist or fertility highly regarded).
- Confidence with bookings, billing, quoting, and patient data systems.
- Strong multitasking and problem-solving skills under pressure.
- A warm, empathetic approach to patient support.
Join Fertility North and use your skills and compassion to make a real difference in patients' lives every day. Applications close5pm Friday, 19th September 2025 and must include a cover letter addressing the criteria, and CV.
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