Channel Data Analyst

**About Bupa Asia Pacific**

From aged care homes receptionists, dental surgeons, telehealth and admin, to our call centres, data professionals and tech gurus, we’re all in it together - 22,000+ people who keep inspiring each other to explore new possibilities, wherever the challenges of the healthcare world take us.

**Where are we heading?**

We set a global ambition to be the world's most customer-centric healthcare company, and are committed to excellent customer experiences through service, value, and putting our customer at the heart of everything we do. Care is at our core and will always be a part of how we operate.

More than that, our care puts customers at the heart of everything we do. We make a genuine effort to see the world through our customers’ eyes to make things easy, keep relevant to their needs and showing empathy and understanding.

**About the role**:
This is a 6 month, fixed-term, full time, hybrid working position which can be located anywhere nationwide.

**How will I help?**

Key accountabilities of this role include:

- Work in close partnership with the Claims Processing and Admin Services extended leadership team to facilitate interrogation of current state reporting outputs, with the capability to identify and remediate known operational discrepancies
- Continuous improvement of how these reports are fed into from existing technologies and data structures, spanning Claims Processing and Admin Services, and other relevant business areas within the remit of CBO
- Facilitate the delivery of reporting designed to support business leaders with channel operations and ensure ongoing sustainability of the reporting framework
- Work with the Data Ops and Data Science Leads to integrate automation across relevant metrics into reporting that assist in decision making
- Work closely with business and technical teams to ensure optimal utilisation of available resources and impending technologies - ensure our requirements are proactively addressed and onboarded as we transition to newer data architectures
- Other data provision, reporting facilitation or data analysis work as required for stakeholders
- Overlaying business and process understanding across contact centre operations or customer facing environment
- Strategic problem-solving, be curious, find opportunities and implement of new ideas

**What do I need?**
- Business relevant qualification (eg. Data, finance, engineering, science, management etc)
- Advanced experience in SAS, and familiarity with Microsoft Azure preferred
- Ability to establish good relationships to people of all levels, with an ability to proactively engage and collaborate with stakeholders across the organisational structure
- Exemplary stakeholder engagement skills and ability to proactively build networks and collaborate with stakeholders across the organisational structure

**Why work at Bupa?**
- We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, well-being, and futures.
- We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.
- Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few).
- An additional annual leave day for you to focus on your wellbeing
- An additional volunteer day each you for you to give back to your community