Guest Service Agent

1 week ago

Gosford, New South Wales, Australia voco Gosford Full time $70,000 - $120,000 per year

Get ready for the vibrant charm of voco Gosford, coming to The Archibald precinct in 2025

At voco Gosford, modern elegance meets warm hospitality in the heart of the Central Coast. Discover our 130-room hotel, featuring six vibrant and exciting hospitality venues; including a modern Australian pub, chic rooftop bar, signature restaurant, swim up pool bar, and two levels of conference and event space including a rooftop grand ballroom overlooking the stunning Brisbane Waters. At voco Gosford, we'll cater to both business and leisure guests, as well as provide a swanky new destination for locals to meet.

We are on the hunt for a passionate and personable Front Office team that are confident to deliver exceptional first impressions and unforgettable guest experiences through a warm, inviting, thoughtful and seamless service.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

  • Delivering memorable guest experiences and the warmest of welcomes
  • Checking in and Checking out guests: cash handling and processing payments
  • Engaging with guests to build personal relationships and remedy any complaints
  • Handling of both incoming and internal hotel calls from both guests and residents, with responsibility for owning each guest query and coordination of hotel services to meet guest need
  • Resolving guest issues and using their feedback to improve guest satisfaction
  • Showcasing your knowledge of the local area sharing recommendations of events, places of interests and restaurants
  • Leading the way as a brand ambassador
  • Acknowledging IHG Rewards Club members and returning guests in person or over the phone

What we need from you:


• Can do, positive attitude and enthusiasm to learn new things


• Previous hotel experience in a Front Office environment or similar customer service experience is preferred, but not essential


• Great communication skills – you'll be warm, welcoming, and easy to talk to


• Flexibility to work various shifts including evenings, weekends and public holidays


• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories


• Team player


• Experience with reservations systems including Opera, PMS and excel is desirable


• Must speak fluent English; any additional languages would be great


• Must have working rights for Australia

What you can expect from us

Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, working with a talented and experienced team, but you'll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business.

Start your journey with us today and hit the 'Apply' button

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