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Sales Centre Agent

2 weeks ago

Gosford, New South Wales, Australia The NRMA Full time $40,000 - $80,000 per year

Company Description

We know life isn't just about work. That's why this is a hybrid role - to help you find the right balance

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

  • Have you previously worked in a Call Centre, (Inbound or Outbound), Reservations or Sales in the Travel & Tourism Industry?
  • Do you have a passion for travel and in delivering a superior customer experience?
  • Are you a vibrant character, whose personality and smile, will shine through to each potential guest?

What you will do:

Our Sales Centre team is responsible for taking inbound calls, making reservations for holiday stays for our members and guests. You will play a vital role in our customer journey and be the first point of contact for guests looking to book that memorable holiday, road trip, or getaway.

We have multiple casual positions available offering approximately 25+ hours a week, commencing from the start of October Additional hours will be required during peak seasons and to cover staff on leave.

This is a hybrid role

  • You'll be rostered 2 days per week at our Sales Centre office in Gosford
  • The remaining days can be worked from home

Training

  • Your initial 2-week training will be full-time hours, held Monday to Friday at the Gosford office.

Roster & Availability

  • We operate a 7-day roster, with shifts scheduled between 8:00am and 6:00pm.
  • Our office only closes on Christmas Day, so availability over weekends, public holidays, school holidays, and the Christmas/New Year period is essential.

What you will bring:

  • Demonstrated sales and exceptional customer service skills
  • Ability to multitask effectively by maintaining a positive and professional call experience while navigating computer systems and capturing accurate information
  • Strong computer and typing skills, proficiency in MS Office and confident in systems navigation
  • Ability to thrive in a fast-paced, high volume call centre environment
  • A motivated and driven individual with a strong customer focus
  • Excellent communication skills - you love a chat and bring 100% positive energy to every call
  • Reservations experience utilising property management and booking systems will be favourable
  • Previous experience with Newbook will be advantageous.
  • Previous experience working with KPIs (key performance indicators) will be advantageous.
  • Previous experience in a Call Centre environment is highly desirable.

We do the training, you bring the personality We will ensure you have the equipment, training and support that you require to guarantee success. You will need a good home office setup with access to NBN or good internet connection.

What's in it for you?

At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you

  • Progressive flexibility and well-being benefits to balance all of life's priorities
  • Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Employee referral program where you may be eligible for a referral bonus of up to $2,000
  • Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

At NRMA Parks and Resorts we're for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That's why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.