Customer Service/Sales Support Officer

1 day ago

Dandenong, Victoria, Australia AMES Australasia Full time $40,000 - $60,000 per year

Brief Description
About AMES Australasia
AMES Australasia is a leading supplier of home, garden, and hardware products across Australia and New Zealand. Our extensive brand portfolio includes Cyclone, Nylex, Hills, Westmix, Northcote Pottery, and Trojan – trusted names that deliver quality tools, garden accessories, landscaping solutions, and storage products to major retailers like Bunnings Warehouse, as well as a wide network of independent stores.

As part of the global Griffon Corporation, we combine strong local expertise with international innovation to deliver products that help Australians and New Zealanders build, grow, and maintain their homes and gardens. We are a values-led organisation committed to excellence, innovation, and putting our customers at the heart of everything we do.

About The Role
We are looking for a motivated and detail-oriented Sales Support Officer to join our team in Dandenong, Victoria.

In this role, you will support both the Sales and Operations teams, acting as the vital link between our customers, sales representatives, and internal departments. Your ability to build strong relationships, manage processes efficiently, and solve problems with a customer-first mindset will be essential to success in this role.

Key Responsibilities

  • Provide outstanding customer service via phone, email, and digital platforms.
  • Handle product/ billing enquiries and efficiently manage complaints and follow-ups.
  • Build strong relationships with customers and internal teams to drive sales support outcomes.
  • Assist in the promotion of products through offers and cross-selling opportunities.
  • Collaborate with internal departments including Sales, Merchandising, Product, and Operations.
  • Support online ordering platform (PRONTO), including order templates and campaigns.
  • Maintain accurate records and administration related to customer experience and sales.

What You'll Bring

  • 2+ years' experience in a customer service or sales support role (retail or B2B preferred).
  • Strong written and verbal communication skills.
  • Intermediate Microsoft Office skills and experience with CRM or ERP systems (Pronto a bonus)
  • High attention to detail, great organisation, and a proactive, team-focused attitude.
  • Ability to prioritise tasks, manage time efficiently, and adapt in a fast-paced environment.
  • A natural problem solver with a "customer-first" mindset.

Why Join Us?
At AMES, we're dedicated to growing our people as much as our business. You'll be joining a supportive, values-driven organisation where your ideas matter and your contributions are recognised. We offer:

  • Full-time position
  • Opportunities to grow and develop your career
  • A collaborative and customer-focused workplace culture
  • Exposure to Australia's leading home, garden, and hardware brands

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