senior customer service coordinator

BEAUMONTS - Creating dream spaces

• Join the tile industry leader within the Bunnings/Wesfarmers group
• Collaborative national team - join the experts in delivering exceptional outcomes for our customers
• Attractive salary + Incentive bonuses + Exclusive employee discounts
• Work from home 3 days per fortnight

THE ROLE...

We are seeking a motivated and experienced Senior Customer Service Coordinator to join our Residential Sales team, based in our state office in Dandenong South.

As a Senior, you will play a pivotal role in supporting the Team Leader and ensuring the effective operation of the National Customer Service process within your state. With a focus on optimising workflow, guiding team members, and driving continuous improvement, you will not only manage your own customer service portfolio but also provide leadership support to ensure the team delivers outstanding customer experiences.

Our ideal candidate is highly organised, proactive, and passionate about service excellence. If you thrive in a fast-paced environment and enjoy supporting both customers and team members, we'd love to meet you.

KEY RESPONSIBILITIES OF THE ROLE...

• Collaborate closely with the Team Leader & State Sales Manager to ensure seamless and efficient operation of customer service processes.
• Act as a first point of contact for escalated or complex customer and team issues, driving timely and positive resolutions.
• Oversee delegation and allocation of workload across the team to balance priorities and ensure efficiency.
• Provide guidance, coaching and day-to-day support to team members, including onboarding and refresher training.
• Contribute to documenting and maintaining Standard Operating Procedures (SOPs) and assist with daily reporting activities.
• Build and maintain strong relationships with builders, suppliers, and internal departments such as procurement, warehousing, and logistics.
• Support a national approach to workload management, ensuring consistency across offices.
• Monitor team performance against objectives and KPIs, contributing to improvement initiatives.
• Manage your own customer service responsibilities, including order management, data accuracy, and issue resolution.

REQUIREMENTS OF THE ROLE...

• Proven experience in customer service, preferably within the building industry or building products industry.
• Strong organisational skills with the ability to manage multiple priorities and support others in doing the same.
• Demonstrated leadership qualities with experience guiding or supporting team members.
• Excellent communication and interpersonal skills, with confidence in handling escalations and building relationships.
• High-level problem-solving skills and initiative in a dynamic team environment.
• Proficiency in Microsoft Excel and other Microsoft Suite products; exposure to systems such as DAX is highly regarded.
• Enthusiastic, proactive, and committed to delivering exceptional customer outcomes.

OUR CULTURE…

At Beaumont Tiles, we believe that creating a culture of belonging and inclusivity is crucial to our success, and we strive to reflect the diversity of our local communities in our workforce. At the same time, we recognise that people are more than their roles and titles. We want everyone to feel included, secure to explore areas they feel passionate about, and empowered to develop their full potential.

BENEFITS…

• Be part of a company creating dream spaces for its customers
• Attractive remuneration package
• Employee Assistance Program (EAP)
• Training and development opportunities
• Exclusive employee discounts

ABOUT US…

Beaumont Tiles is Australia's biggest tile, hard flooring, and bathroomware retailer with over 110 outlets Nationwide. An innovative market leader, Beaumont Tiles buyers travel the globe to bring back the best in tiles, stone, and bathroom ware. Beaumont Tiles has company-owned and franchised stores servicing trade, home builders and renovators, and the commercial sector.

HOW TO APPLY…

If you are looking for the next step in your career, this is a great opportunity for you to make your mark and further develop your career with a growing and successful company. If you want to join a great team, click 'Apply'now

Enjoy your work with Beaumont Tiles