Plan Manager –

Are you a natural problem-solver with a deep sense of empathy?

Are you looking for a meaningful role that fits around your life and commitments?

At Leap in, we believe the best people to support our customers are those who truly understand. That's why we're seeking compassionate individuals to join our award-winning team.

We understand that life requires flexibility. We proudly offer full-time and part-time roles (minimum 15 hours per week), school-hour friendly schedules, and a supportive pathway for those returning to the workforce. Your life experience is your greatest asset here.

About Leap in

We run an innovative service model that simplifies the NDIS for our customers. Through information, strategies, connections and unique customer benefits, we enable people with disabilities to live their best life. Our customer-centric approach has earned us a reputation as a trusted leader in the NDIS space, winning Most Outstanding Plan Manager of the Year for the last two years running.

About this Rewarding Role

As a Plan Manager, you will be a compassionate guide for our customers, helping them navigate their NDIS journey with confidence. In this role, you will:

• Be a friendly, knowledgeable voice over the phone, helping customers understand their NDIS funding and supports.
• Build trusting and meaningful relationships, empowering customers to achieve their plan goals.
• Act as an advocate, liaising with support providers and the NDIA to ensure a smooth experience for our customers.
• Help us find better ways to support our community by sharing your insights and ideas.

A Day in Your Life might include:

• Assisting customers over the phone to understand how they can use their funding to achieve their goals.
• Resolving queries from customers and support providers with care and professionalism.
• Processing invoices and ensuring customer information is kept up-to-date.
• Welcoming new customers and guiding them through their onboarding process, setting them up for success from day one.

What You'll Bring to a role where your life experience is truly valued.

We are looking for people who bring warmth, understanding, and a genuine desire to help. Formal qualifications are less important than your personal qualities.

• Deep empathy and the ability to connect with people from all walks of life.
• Exceptional communication skills – you're a great listener and can explain things clearly and simply.
• Strong organisational skills – you know how to juggle multiple priorities and have a keen eye for detail.
• Lived experience within the disability community is highly valued.
• A positive, "can-do" attitude and a passion for making a real difference.
• While NDIS knowledge is a bonus, a willingness to learn is essential. We provide comprehensive training to get you up to speed.

Work That Fits Your Life

We are committed to creating a workplace that works for you. We offer:

• Genuine Flexibility: Part-time roles available (minimum 15 hours per week).
• School-Hour Schedules: We can structure your hours to fit around school drop-offs and pick-ups.
• Return-to-Work Friendly: We welcome and support people returning to the paid workforce.
• Hybrid Working: A balanced approach combining work from our supportive office environment and the comfort of your home.

Why Join Our Community?

Leap in is more than just a workplace—we're a team of good humans doing good in the world. When you join us, you'll experience:

• A Role with Purpose: The satisfaction of knowing your work directly improves the lives of others.
• A Truly Inclusive Culture: We celebrate diversity and hire great people from a wide variety of backgrounds because it makes us stronger.
• Ongoing Growth: We support your development with ongoing training and career opportunities.
• Excellent Benefits: Including company-paid parental leave (14 weeks primary/6 weeks secondary), an Employee Assistance Program, Flexi Leave Days, and Floating Public Holidays.

Ready to Apply? If you're looking for a role where your life experience is recognised and you can make a tangible difference in a supportive, flexible environment, we would love to hear from you. Apply today

Note: Employment with Leap in is subject to satisfactory background checks, including a National Police Check, NDIS Worker Screening Clearance, and Blue Card. Leap in is a proud member of the Inclusive Employment Movement and is committed to being a Child-Safe, Child-Friendly organisation.