Technical Services Administrator

2 days ago

Brisbane, Queensland, Australia SS&C Technologies Full time $90,000 - $120,000 per year

Technical Services Administrator

Location: Newcastle West - Parry Street | Brisbane - 288 Edward Street

Get To Know Us:

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Why You Will Love It Here

  • Flexibility
    : Hybrid Work Model
  • Your Future:
    Income Protection Insurance & Salary Continuance
  • Work/Life Balance:
    Generous Bereavement & Compassionate leave
  • Your Wellbeing:
    Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
  • Diversity & Inclusion:
    Committed to Welcoming, Celebrating and Thriving on Diversity
  • Training:
    Hands-On, Team-Customized, including SS&C University
  • Extra Perks:
    Discounts on fitness clubs, travel and more

What You Will Get To Do:

  • Monitor and manage batch processing to ensure timely and accurate completion.
  • Handle end-of-financial-year platform processes.
  • Ensure compliance with SuperStream data and payment standards.
  • Manage updates to platform rates.
  • Process and report on TAL insurance payments.
  • Address and resolve any issues or discrepancies in superannuation processes.
  • Maintain the accuracy and integrity of superannuation data.
  • Conduct user acceptance testing and business verification testing.
  • Monitor transactions to ensure compliance with AML/CTF.
  • Manage insurance processes for both platform and non-platform providers.
  • Handle bulk uploads for various processes.
  • Manage invoicing for administration fees, agency fees, and insurance fees across all funds.
  • Monitor and manage insurance lapses for all funds.
  • Process direct debits and manage chargebacks.
  • Identify and resolve possible duplicate entries.
  • Manage Member Account Attribute Service (MAAS) and Member Account Transaction Service (MATS) processes.
  • Handle reporting requirements for Centrelink.
  • Manage annual PAYG reporting.
  • Prepare and distribute annual statements.
  • Manage processes related to unclaimed super money.
  • Address enquiries related to regulatory reporting.
  • Coordinate annual mailouts, including salary data requests for employer plan insurance members.
  • Prepare and manage Service Level Agreement (SLA) reporting.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @

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