Head of Service Delivery Governance

Job Description:

For more than 175 years, St Vincent's Care Services has been a leading Catholic provider of Aged Care Services in Australia and the legacy of compassion, justice, integrity and excellence entrusted to us by the Sisters of Charity and their Founder Mary Aikenhead continues to inspire our work today.

We invite you to explore a compelling Permanent Full-Time opportunity as a passionate
Head of Service Delivery Governance
at St Vincent's Care. Join our team in a dynamic environment where you can make a meaningful impact on the lives of individuals living within our aged care communities.

Reporting to our National Director Healthy Ageing, we are seeking a highly skilled senior leader to manage our Service Delivery Governance Unit. The unit provides governance leadership across all St Vincent's Care Services in Queensland, NSW and Victoria with responsibility for ensuring consistent high quality service delivery in aged care including clinical care, quality, compliance, learning, development, performance, reporting and supporting systems.

The Service Delivery Governance Unit is a small team skilled professional officers and team leaders with responsibilities across the organisation for three key functional areas of governance - Quality Compliance & Safe Service Management; Delivery & Development; and Performance & Reporting, Support & Systems. As the Head of Service Delivery Governance, you will be a skilled leader and communicator capable of working with staff at all levels from senior leaders to clinical and care staff in our residential care homes. You will be responsible for ensuring all aspects of good governance are understood and implemented in all services, while keeping abreast of changes to legislation and service standards whilst ensuring all employees are supported to meet these standards.

In this role you will:

• Strategic Leadership & Stakeholder Management: Provide supportive leadership as a member of the senior leadership team, collaborating with stakeholders to align on strategy and goals
• Project & Service Oversight: Oversee the entire lifecycle of service delivery and development projects, from initial design through to successful execution
• Quality & Continuous Improvement: Drive a culture of continuous improvement across the organisation, leading efforts in quality management, compliance, and training
• Compliance & Governance: Ensure all practices, policies, and procedures adhere to national standards and current/emerging legislation, including preparing for and supporting audits and remediation to serve as a centre of excellence across our services
• Risk & Incident Management: Review and analyse incident and complaint trends to identify and address risk factors, ensuring adherence to open disclosure principles
• Financial Management & Reporting: Manage departmental budgets, planning, and reporting to support organisational goals and operational efficiency
• Research & Development Oversight: Provide senior oversight for any research initiatives the organisation undertakes

This is more than a job; it's a chance to lead and inspire. As a senior leader, you will be the driving force behind our commitment to excellence, ensuring every aspect of care – from clinical practices to non-clinical support – meets the highest standards of quality and compliance.

What's on your resume is important, but what's in your heart matters more.

Because at St Vincent's,
kindness works for us.
Things that work for us:

• Demonstrated experience in aged care services at a senior level with current knowledge of best practice and an awareness of trends and emerging needs in the sector
• Strong leadership and communication skills, including stakeholder engagement and great relationship and interpersonal skills
• Ability to operate effectively as a senior leader and a strong communicator who can bring people together on a shared journey
• Understanding of aged care and disability standards, acts, and relevant/emerging legislation, particularly as it relates to the new Aged Care Act effective 1 November 2025
• Flexibility to work on a hybrid working arrangement with travel to services when required
• Ability to provide advice consistent with St Vincent's Care's mission and philosophy
• Effective risk management skills, particularly concerning Work Health & Safety legislation with excellent planning and time management skills
• Willingness to uphold the core values of St Vincent's
• NDIS Worker Screen Check and Key Personnel Checks

Things that work for you:

• Competitive salary packaging options up to $15,990, Novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum
• Opportunity to work for the nation's largest Catholic not-for-profit health and aged care provider, with a rapidly growing and progressive vision
• Friendly team environment with a great community care spirit
• Ability to visibly see your impact on the business and its service
• No cost uniforms and training
• Free annual flu vaccination
• Employee Assistance Program for staff and their families
• Access to the Fitness Passport (FP)

At St Vincent's we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial and invites people from all backgrounds to join us.

Pre-Employment Checks
Your employment is conditional upon the completion of all required pre-employment checks, including relevant immunisations.

Equal Opportunity
We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

Reconciliation Action Plan
St Vincent's Health Australia embraces Aboriginal and Torres Strait Islander people's unique perspectives, knowledge, and culture. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit ,

How To Apply
Please submit your application via the Apply button, include your resume and a brief cover letter outlining your experience and suitability.

Respectfully, no recruitment agencies.

Closing Date:

22 October :59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit or get in contact at
View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct