Security/Customer Service Officer

5 days ago

Rocklea, Queensland, Australia Brisbane Markets Limited Full time $50,000 - $70,000 per year

* This role is a casual position requiring availability on Day shifts, whenever coverage is required.

Must be available Day (4am-12.30pm) during the week. Weekend shifts are either 4am - 4pm or 4pm to 4am.

The Company

Brisbane Markets Limited (BML) is the owner of the Brisbane Markets site in Rocklea and is responsible for its ongoing management and development, supporting Queensland's horticulture industry.

BML's Operations team is responsible for maintaining site security and safety for the more than 4,500 people who attend the site each day.

The Role

Brisbane Markets Limited (BML) is seeking a casual "Market Officer" to be available on an on-call basis, with effective customer service and security skills. Mentorship from highly experienced supervisors is provided, making the role suitable for those looking to expand on their existing experience.

BML offers:

  • Modern, air-conditioned gatehouses and patrol vehicles;
  • The supply of all uniforms (including wet weather gear, hats, PPE and a generous yearly safety boot contribution);
  • Full reimbursement of security license renewal fees as well as significant ongoing training funding for mandatory courses; and
  • Free onsite parking as well as a range of other employee benefits outlined below.

The primary focus of the Market Officer role is to ensure a safe workplace for everyone at Brisbane Markets. The duties of a Market Officer include:

  • Establishing good working relationships with tenants, their employees and visitors;
  • Ensuring market users comply with site safety regulations;
  • Controlling access to the site using the Gallagher Access System;
  • Acting as a first responder in emergencies; and
  • Current First Aid and CPR certification required for emergency response duties
  • Investigating and reporting on onsite incidents.

* This role is a casual position requiring availability on Day shifts, whenever coverage is required.

Must be available Day (4am-12.30pm) during the week. Weekend shifts are either 4am - 4pm or 4pm to 4am.

Essential Skills and Experience

To be considered for this role, the successful applicant will have:

  • Current open automatic driver's license;
  • Basic computer literacy, including the operation of Microsoft Office (Word, Excel, Outlook) and iPads;
  • Current Queensland Security License (minimum Class 1)
  • Participate in a Pre-employment medical inclusive of Alcohol and Other Drug Testing.
  • Must have permanent Australian working rights or applicable visa
  • Physical capability to perform regular patrols and respond to emergencies
  • Strong verbal and written communication skills in English
  • Current First Aid and CPR certification (or willingness to obtain within 30 days)

Desirable Skills and Experience

Experience with the following will be highly regarded:

  • Customer service and/or security roles in a busy environment;
  • Minimum 12 months customer service and/or security experience in a busy environment
  • Conflict Resolution and Crowd Control;
  • Electronic access control;
  • Emergency response.

What We Offer

BML offers a range of employee benefits to its staff members including:

  • access to fuel discounts;
  • access to gym memberships;
  • salary continuance insurance;
  • family friendly hours;
  • Opportunities to undertake occupational licencing (Forklift, EWP etc);
  • free parking; and
  • supportive work environment.

How to Apply

If you are interested in this role and want to become part of the BML team and enjoy the benefits of our great work environment, then "Apply" now and provide a copy of your resume outlining your work history and relevant experience.

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