Patient Information Officer

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE

Patient Information Officer - Health Information Services

• Ongoing, part time position
• 48 hours per fortnight (3-days per week)
• Attractive salary packaging options available

About the role

Health Information Services is looking for an experienced and enthusiastic person to join our patient information team. This is a part time position three days per week, 8.30am to 5pm, 48 hours per fortnight. The job classification and wage rate are HS1, Level 1 as per the Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) Enterprise Agreement

As a member of the patient information team, you will assist with the maintenance and provision of patient records for patient care, research and education. 

The position will utilise the Epic Electronic Medical Record (EMR), iPM (Patient Administration System), and other electronic information systems used for document scanning purposes.

The ideal candidate will meet the following essential requirements:

• Investigative, problem solving and analytical skills
• Intermediate computer skills
• Excellent communication skills
• Highly organised, methodical worker with ability to prioritise work
• High attention to detail
• Ability to work as a team member or autonomously as required

Our benefits

We offer a range of benefits which support our people both personally and professionally, including:

• Up to $11,660 in salary packaging to increase your take home pay
• Discounted health insurance and eye care
• A comprehensive health and wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Onsite eateries and coffee shops and inviting rooftop garden spaces
• Pathways for professional development and new career opportunities
• Five weeks annual leave, 17.5% leave loading & purchased leave options
• Flexible, hybrid working practices

Inclusion and belonging

Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community.  We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander.  We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us

If you feel this role is right for you we warmly invite you to apply, and encourage your early application.  All appointments are made subject to a satisfactory police check and may include vaccination requirements.  Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed.  We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment. 

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.

Contact person: Milly Suaalii Ausagi, Patient Information Manager

Contact number:

Email:

Applications Close: 9 September 2025
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Position Summary

This role will assist with the maintenance and provision of patient records for patient care, research and education as a member of the Health Information Services team. 

This position will utilise the Epic Electronic Medical Record (EMR), iPM (Patient Administration System), and other electronic information systems used to store patient data. 

As a member of the team you will contribute to the management of patient information, ensuring accurate and timely access to data for eligible users.

Patient Information Officer tasks include but are not limited to the following;

• Prepping and scanning of documents into electronic systems
• Auditing of documents in electronic systems
• Analysis, correction and updating of documents in the EMR
• Other document management and quality activities as required

These tasks are to be completed within a cooperative team environment that is supportive of the needs of the department and internal/external stakeholders.

Enterprise Agreement
Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement Classification or Salary Range
HS1 Immunisation Risk Category
Immunisation Category C Key Relationships

Internal 

• Health Information Services staff 
• Administrative staff within the organisation 
• Clinical and Research staff 
• All staff within the Parkville Precinct Hospitals 

External 

• Other Hospitals 
• Referring Doctors, Specialists 

Education
Skills

Essential Requirements  

• Investigative, problem solving and analytical skills 
• Intermediate computer skills 
• Excellent communication skills 
• Highly organised, methodical worker with ability to prioritise work 
• High attention to detail 
• Ability to work as a team member or autonomously as required 

Desirable Requirements  

• Previous hospital clerical experience an advantage 
• Previous experience using an EMR system 
• Previous experience using a patient administration system 
• Understanding of Patient Privacy requirements 

Certifications, Licenses & Registrations
Key Accountabilities

Key Accountabilities
Demonstrated By / Key Performance Indicators

1. Provision of patient records and information for patient care, research and education in line with policies and procedures, meeting timelines and KPIs

• All patient record information is accurately retrieved and stored within specified time frames
• Adapt and assist the implementation of workflow process changes requested by management
• Successfully meet departmental KPI's
• Accurately report departmental KPI's to management on request
• Accept and make appropriate practice changes based on Manager feedback
• Assist department with other tasks as required

2. Patient data and patient record maintenance 

• Enter and maintain accurate record location data within Epic and iPM
• Apply policies and procedures in all aspects of work 
• Maintain patient records in accordance with national record keeping standards

3. Uploading, monitoring and auditing of scanned documents into Onbase scanning software and Epic

• All paper and electronic documents received in HIS are prepared for scanning according to agreed standards
• Monitoring of scanned document queues to ensure timely uploading of all documents into Onbase and availability in Epic
• Immediate attention to Urgent uploading requests
• All documents uploaded within agreed timelines
• All documents uploaded accurately and clearly viewable in correct patient record
• Audits of scanned documents according to HIS Auditing Program
• Provision of audit results according to HIS Auditing Program

4. Provision of effective administrative support 

• Undertake all duties in line with Peter Mac policies and procedures 
• Perform role in line with confidentiality and privacy requirements 
• Participate in training and development that is offered during business hours 
• Work cooperatively as part of the team and assist other areas and staff as necessary
• Participate in staff education to ensure quality and accuracy of data entry is maintained and correct procedures are followed
• Offer suggestions to improve work processes
• Maintain knowledge and skill base required for effective performance and identify learning needs
• Support and train new employees when required
• Participate fully in the performance appraisal process
• Other tasks as directed by your Team Leader or Manager

Key Accountabilities (Contd..)

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

• Peter Mac offer a range of benefits which support our people both personally and professionally.
• Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
• We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

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