Patient Liaison Officer

3 weeks ago

Melbourne, Victoria, Australia The Royal Melbourne Hospital Full time
Overview

The Royal Melbourne Hospital is one of Australia's leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital as a Patient Liaison Officer (PLO).

Position: Patient Liaison Officer
Location: Melbourne, Victoria, Australia (RMH)

Responsibilities
  • Reporting to the Patient Liaison Manager - Revenue Services, work closely with patients, families, clinical and administration teams across the Emergency Department (ED) and wards.
  • Encourage private and compensable admissions; classify patients with eligible health funds or third party cover (e.g., TAC & Workcover) in a timely and appropriate manner.
  • Identify insurance status for Medicare Ineligible Patients (Overseas Visitors).
  • Collaborate with Revenue Services workstreams (Billing, Collections, Cashiers) and be co-located across RMH sites as required.
  • Participate in continuous improvement projects and contribute to automation developments as a billing subject matter expert.
  • Be available on weekends on a rotating roster to provide roaming PLO services across wards and ED.
About You
  • An adaptable, collaborative individual who thrives in a fast-paced environment
  • A team player committed to continuous improvement and challenging the current state
  • Ability to analyse and solve problems when interpreting data
  • High level interpersonal and communication skills with proven ability to build and maintain productive relationships with a wide range of internal and external groups
  • Experience in hospital billing and debt collection
Benefits Of Working At RMH
  • A supportive and collaborative work environment
  • Opportunities for professional development and growth
  • Modern, state-of-the-art offices on Elizabeth Street
  • 5 Weeks Annual Leave, salary packaging benefits, weekend penalties & monthly ADO
Job Details
  • Employment type: Full-time
  • Seniority level: Entry level
  • Job function: Other, Information Technology, and Management
  • Industries: Hospitals and Health Care

Please click here for the position description.

Interested in Applying?

If this opportunity resonates with you and you have the experience and qualifications we're looking for, apply without delay. We're reviewing applications and scheduling interviews immediately. Advertising may cease prior to the closing date. For a confidential discussion or more information, please reach out using the contact details above.

All appointments are subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.

Please note: This position is for applicants only. We do not accept applications from recruitment agencies or third-party representatives.

The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.


#J-18808-Ljbffr

  • Patient Liaison Officer

    3 weeks ago

    Melbourne, Victoria, Australia The Royal Melbourne Hospital Full time

    OverviewThe Royal Melbourne Hospital is one of Australia's leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital as a Patient Liaison Officer (PLO).Position: Patient Liaison Officer Location: Melbourne, Victoria, Australia...

  • Private Patient Liaison Officer

    2 weeks ago

    Melbourne, Victoria, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan, Melbourne | Southern MetropolitanJob type: Full timeOrganisation: Monash Health**Salary**: Salary not specifiedOccupation: Administration/Secretarial, FinanceReference: 61557**About Monash Health****Private Patient Liaison Officer**Private Patient Liaison Officers will be able to identify private and compensable...

  • Patient Liaison Officer

    3 weeks ago

    Melbourne, Victoria, Australia The company name is "The Alfred". Full time

    Alfred Health Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. * Permanent Full Time (1.0 EFT / 80 Hours) * Salary Package: HS4 + Superannuation *...

  • Patient Liaison Officer

    3 weeks ago

    Melbourne, Victoria, Australia The company name is "The Alfred". Full time

    Alfred Health Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. * Permanent Full Time (1.0 EFT / 80 Hours) * Salary Package: HS4 + Superannuation *...

  • Patient Transport Officer

    2 weeks ago

    Melbourne, Victoria, Australia National Patient Transport Full time

    Patient Transport Officer National Patient Transport Group (NPT) is one of Australias leading providers of private Non-Emergency Patient Transport (NEPT) and provides patient transport services 24 hours a day, 365 days a year.The position will commence as casual with the potential to move into permanent positions.The successful applicant will need to have...

  • Private Patient Liaison Officer

    2 weeks ago

    Melbourne, Victoria, Australia St Vincent's Health Australia Full time

    Private Patient Liaison Officer page is loadedPrivate Patient Liaison OfficerApply locations VIC - Melbourne, CBD & Inner Suburbs time type Full time posted on Posted Yesterday time left to apply End Date: September 26, 2025 (28 days left to apply) job requisition id JR143794Job Description:• Excellent benefits including salary packaging• Flexible...

  • Hospital Liaison Officer

    2 weeks ago

    Melbourne, Victoria, Australia beBeeHospitalLiaison Full time $65,000 - $70,000

    Job Title: Hospital Liaison OfficerWe are seeking a skilled and compassionate individual to fill the role of Hospital Liaison Officer.The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment and possess strong attention to detail.Key Responsibilities:Greet patients and their families on arrival...

  • General Practice Liaison Officer

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLiaison Full time $217,200

    About the Role:We are seeking a skilled and experienced professional to fill the position of Liaison Officer.Advocate for the needs of GP supervisors in the training network.Develop and enhance systems, policies, and processes to support general practice training environments.Represent the Supervisor Network at industry forums and liaise with stakeholders...

  • Disability Liaison Officer

    2 weeks ago

    Melbourne, Victoria, Australia Alfred Health Full time

    **Alfred Health**Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.- **Permanent Part Time (0.8 EFT / 60.8 Hours)**:- ** Allied Health Grade 2/Class...

  • Patient Care Liaison

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerCare Full time $54,000 - $76,500

    Role SummaryLifecare is a healthcare organization that requires a Client Services Officer to provide exceptional patient care.This casual role supports the team in Melbourne, offering an ideal location with cafes, free parking, and public transport access.The successful candidate will be responsible for:Responding to incoming telephone queries professionally...