Patient Liaison Officer
17 hours ago
The Royal Melbourne Hospital is one of Australia's leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital as a Patient Liaison Officer (PLO).
Position: Patient Liaison Officer
Location: Melbourne, Victoria, Australia (RMH)
- Reporting to the Patient Liaison Manager - Revenue Services, work closely with patients, families, clinical and administration teams across the Emergency Department (ED) and wards.
- Encourage private and compensable admissions; classify patients with eligible health funds or third party cover (e.g., TAC & Workcover) in a timely and appropriate manner.
- Identify insurance status for Medicare Ineligible Patients (Overseas Visitors).
- Collaborate with Revenue Services workstreams (Billing, Collections, Cashiers) and be co-located across RMH sites as required.
- Participate in continuous improvement projects and contribute to automation developments as a billing subject matter expert.
- Be available on weekends on a rotating roster to provide roaming PLO services across wards and ED.
- An adaptable, collaborative individual who thrives in a fast-paced environment
- A team player committed to continuous improvement and challenging the current state
- Ability to analyse and solve problems when interpreting data
- High level interpersonal and communication skills with proven ability to build and maintain productive relationships with a wide range of internal and external groups
- Experience in hospital billing and debt collection
- A supportive and collaborative work environment
- Opportunities for professional development and growth
- Modern, state-of-the-art offices on Elizabeth Street
- 5 Weeks Annual Leave, salary packaging benefits, weekend penalties & monthly ADO
- Employment type: Full-time
- Seniority level: Entry level
- Job function: Other, Information Technology, and Management
- Industries: Hospitals and Health Care
Please click here for the position description.
Interested in Applying?If this opportunity resonates with you and you have the experience and qualifications we're looking for, apply without delay. We're reviewing applications and scheduling interviews immediately. Advertising may cease prior to the closing date. For a confidential discussion or more information, please reach out using the contact details above.
All appointments are subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.
Please note: This position is for applicants only. We do not accept applications from recruitment agencies or third-party representatives.
The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.
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