Communications Manager

4 days ago

Sydney, New South Wales, Australia Colonial First State Investments Limited Full time $120,000 - $140,000 per year

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team

The Customer Engagement & Brand team sits within Customer Office. This team includes Brand, Customer Engagement, Customer Communications and Studio functions. It has been designed to leverage their strong alignment and drive CFS Brand and Direct Member strategies.

Your Responsibilities

  • Drive engagement and building reputation, meeting regulatory obligations, and supporting members through change.
  • End-to-end design and development of communications and content.
  • The communications lead on projects and initiatives and be responsible for planning to reflect customer impacts and opportunities, stakeholder engagement and management, development of assets, deployment, and tracking outcomes.
  • Working closely with the Customer Engagement (marketing) team to deliver an improved customer experience through alignment of messages and timing of activity, as well as by identifying further opportunities beyond communications to engage members.
  • The effective management of stakeholder relationships at all levels across the business - with a particular focus on relationships with the Product, Distribution, Marketing and Project teams.

Your Capability and Experience

  • Solid experience in marketing or communications within financial services, especially wealth or superannuation.
  • Proven track record of creating and executing successful communications campaigns
  • Understanding of wealth or superannuation products, compliance requirements, and customer pain points
  • Ability to translate financial concepts into compelling communication messages
  • Experience of developing communication strategies and artefacts such as eDMs, DMs, talking points, FAQs.
  • Deep knowledge of compliance and data privacy regulations
  • Exceptional written and verbal communication skills
  • Strong project management and organisational abilities
  • Adaptable to fast-paced environments and capable of managing multiple priorities
  • Outstanding relationship building and management skills
  • Proven ability to negotiate the best outcome for the customer

CFS Culture

At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.

Apply today and join us in helping Australians to achieve their financial freedom.

Please note, CFS requires all candidates to have full work rights in Australia.

Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate's employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.

This role is based on Gadigal Land (Sydney).

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