Professional Services Manager APAC

• Looking for a new start? Think bigger, think Axis 
• Join a growth company
• We believe in building long term relationships

About the opportunity

The Professional Services Manager is the go-to person and will have the primary responsibility of building and executing the strategy for Professional Services within the APAC. The Professional Services Manager is also a counterpart to the Professional Services program owner within Global Sales & Marketing and regions by providing input to the global program strategy, business plan, collaboration in driving the initiative, and continuous alignment.

The Professional Services Manager works for the Professional Services' vision and mission, i.e., to build long-lasting relationships with customers and partners by providing tailored solutions and excellent experiences to our customers based on value-adding services and our unique know-how. These include development of software modules running on the software platform of our own IoT devices, and customization of the hardware of the devices.

In the Professional Services process, typically the Key Account Manager and Sales Engineer in the region in charge of the customer as well as the Professional Services Manager in the Head region shall contact the global team in the Professional Services offering to initiate and qualify the opportunity. Once it is registered as a project, there's a cycle of technical discussions and feedback, prototyping and contract discussions. The process will complete when the final delivery, invoicing and payment are done. The Professional Services Manager will help drive and support this process.

The Professional Services Manager will offer Professional Services beyond the company's standard offering, create value and trust, and build the brand by supporting our customers and partners with our unique expertise and with solutions & services tailored to their specific needs. This position reports to the Director Alliances, Portfolio and Customer Services, APAC.

This position requires travelling and calls with the HQ as well as within APAC region.

Key Responsibilities

• Create value for customers and partners and thereby build long-term business relationships
• Coordinate and execute Professional Services activities with HQ and across regions and create a tactical plan for the Head region (e.g., including training, communication/marketing, and sales activities – all in partnership with relevant functions/resources at HQ and within the Head region)
• Facilitate and foster cooperation and buy-in from the Sales and Sales Engineering teams across regions
• Support contract discussions and communication between HQ and the region/customer
• Support regional Professional Services person or local KAM/SE to manage and coordinate customer projects
• Protect and expand Axis sales by creating product pull-through, i.e., associated product revenue generated by having the Professional Services project
• Help create trust and build the brand through Professional Services

Qualification and Experience

• Bachelor's degree in business information systems, engineering, or equivalent
• Min 5 years' experience in technology, business development, or sales
• Solid project management experience and the ability to create and work within high performing teams
• Extensive system design and integration experience (site surveys, camera placement, network design, bandwidth/storage calculations, pixels on target, application drawings (Visio, CAD), etc. in major projects)

We'd love to hear that you have/are:

• Extensive industry knowledge of 3rd party hardware and software technology platforms

• Experience in working with and supporting various SaaS or cloud-based technologies

• Strong networking knowledge (TCP/IP, Routers, Switches, VPNs, etc.)

• Extensive knowledge of image quality, video transport protocols, and

compression technologies

• Knowledge of the physical security and IT markets, including relevant products, technology, and future trends

• Ability to understand and create detailed RFI/RFP responses and submittals, project bill of materials, reference architectures, and other supporting project documentation

• Strong influencing and customer relationship skills

• Excellent communication and presentation skills

• Possess consultative thinking and approach

What we have to offer

When you join Axis, you enter a workplace that fosters community, creativity, and commitment. We take care of our people by offering:

• Positive work environment where your voice matters. We are recognised by the Great Place to Work certification.
• Team Fika—Swedish for: Making time for friends and colleagues to grab a coffee and something to eat—we value team connection and collaboration.
• Commitment to sustainability and social responsibility: Axis is a member of The United Nations Global Compact. 
• Access to learning and development opportunities.
• Employee benefits including monthly gym and home internet allowance.
• Group Life and TDP Insurance.
• Counselling services to you and your immediate family through our Employee Assistance Program.

To Apply

Please submit a cover letter outlining your suitability to the role and your resume. Early applications are encouraged as shortlisting will occur on a rolling basis.

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 5000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Let´s create a smarter, safer world

For more information about Axis, please visit our website

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