Operations Team Lead

3 days ago

Tuggerah New South Wales, Australia Novella Support Full time $80,000 - $120,000 per year

Team Leader Novella Support

Full Time | Central Coast Hunter Region

Lead a passionate team, make a real impact, and grow your career in disability services.

About Us

At Novella, we believe in more than just meeting needs, we create environments where participants feel valued, respected, and empowered to live their best lives. Our team works with heart and integrity, supporting each other to deliver high-quality, person-centred care every single day.

We're now looking for a dedicated Team Leader to join our leadership team. This is your chance to combine hands-on leadership with meaningful participant engagement in a role where no two days are the same.

The Role

As a Team Leader, you'll be the go-to person for your team, providing guidance, solving challenges, and making sure our services run smoothly. From supporting staff through 1:1 reviews to coordinating rosters, overseeing incident management, and ensuring compliance, you'll be across both the people and operational sides of our work.

This is a full-time position where you'll spend time both on the floor and behind the scenes, balancing leadership, administration, and participant engagement.

What You'll Do

  • Lead, mentor, and support a passionate team, conducting regular 1:1 reviews and building a positive workplace culture.
  • Oversee rosters, fill shifts, and keep operations running smoothly.
  • Conduct site visits, connect with participants, and provide real-time feedback to staff.
  • Review daily shift notes, incident reports, and ensure compliance with documentation standards.
  • Manage WH&S checks, medication charts, and end-of-month reporting.
  • Complete site-specific action tasks, ensuring appointments, supplies, and communication are handled efficiently.

Why Join Us

  • Impact - Your leadership directly shapes the quality of care our participants receive.
  • Growth - Opportunities for professional development and leadership training.
  • Support - Work alongside a collaborative management team that values your input.
  • Variety - A balance of on-the-floor engagement and operational leadership.
  • Culture - Be part of a supportive, purpose-driven workplace where your work truly matters.

What We're Looking For

  • Previous leadership or supervisory experience in disability, aged care, or community services.
  • Strong organisational skills and the ability to juggle competing priorities.
  • Excellent communication skills with a collaborative, solutions-focused mindset.
  • Confidence using systems such as Microsoft Office, Securicare, Synology, and Proda.
  • Understanding of WH&S and incident management requirements.

Must Have:

  • Current First Aid & CPR
  • Current driver's license
  • NDIS Worker Screening Check (or ability to obtain)

Ready to Lead with Purpose?

If you're a confident leader who thrives on variety, cares deeply about service quality, and wants to work in a role where your efforts directly impact lives, we'd love to hear from you.

Apply now with your resume and a short cover letter telling us why you're the perfect fit.

Job Type: Full-time

Benefits:

  • Professional development assistance
  • Work from home

Work Authorisation:

  • Australia (Required)

Work Location: In person

Expected Start Date: 29/09/2025

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