National Account Manager- Omnichannel

• Global Brand
• Strategic role
• Lead Commercial strategy/execution across national online/omnichannel retail partners & commercial channels

Energizer Holdings is leading the charge to connect our brands, our people and the products we offer to the world more than anyone else. Together, we're creating a game plan for the future – one that defines where and how we'll play, and what it takes to win.

Our 4,500 colleagues hail from all backgrounds, nationalities and walks of life, but our shared values and passion for winning make us one team. Whatever your specialty, you'll find that excelling at Energizer Holdings provides opportunities to grow in ways you never expected.

Our Energizer ANZ Vision -'As an aligned EHI team we will be a leader but act like a challenger whilst empowering our people to grow, win & celebrate together'​

The Omnichannel & Online National Account Manager (NAM) is a strategically critical role within the Energizer ANZ business, responsible for leading the commercial strategy and execution across national online and omnichannel retail partners, across commercial channels. This role drives alignment between Energizer's business objectives and customer strategies, ensuring delivery of key performance metrics today while building a foundation for future growth.

The NAM plays a pivotal role in strengthening strategic customer relationships across digital and physical retail environments, ensuring Energizer is positioned as a preferred partner in the evolving retail landscape. The role may also support global projects related to omnichannel and online strategy, contributing regional expertise to broader initiatives.

Accountabilities and Key Tasks

1. Commercial Performance & KPIs

• Deliver financial targets including volume, net sales, and gross margin across online and omnichannel accounts.
• Drive market share growth through strategic initiatives and execution excellence.
• Monitor and report on performance metrics across digital and physical channels.

2. Customer Strategy & Joint Business Planning

• Lead the development and execution of Joint Business Plans (JBP) with key omnichannel and online retailers.
• Align promotional strategies across bricks-and-mortar and digital shelves, optimizing product mix and category performance.
• Implement Energizer marketing programs across all touchpoints, including ecommerce platforms and in-store activations.
• Develop and maintain rolling customer contact plans to ensure consistent engagement and alignment.

3. Ecommerce & Digital Shelf Optimization

• Manage and optimize customer websites and digital assets to ensure Energizer's online presence is compelling and conversion driven.
• Identify and execute ecommerce growth opportunities, including search optimization, content enhancement, and digital merchandising.
• Collaborate with marketing and digital teams to ensure brand consistency and performance across online platforms.

4. Category & Channel Development

• Lead category reviews with cross-functional teams to enhance Energizer's position and deliver mutual growth.
• Drive improvements in range, distribution, pricing, and merchandising based on category/channel insights.
• Ensure execution aligns with Category of Trade (COT) strategies and shopper behavior trends.

5. Customer Relationship Management

• Act as the voice of the customer within Energizer, ensuring customer objectives are understood and integrated into business planning.
• Build and maintain strong relationships with key contacts across national online and omnichannel accounts.
• Reinforce the "Why Energizer" value proposition through regular engagement and strategic communication.
• Lead negotiations and trading term management, including annual agreements and strategic consolidations.

6. Operational Excellence

• Partner with supply chain and demand planning teams to ensure DIFOT and service level targets are met.
• Forecast internal resource needs (field, product, digital) with appropriate lead times.
• Leverage data and analytics tools to drive insights, forecast accuracy, and performance tracking.

7. Internal Collaboration & Leadership

• May support or lead global projects and initiatives related to omnichannel and online strategy, contributing ANZ market insights and executional excellence.
• Communicate effectively with internal stakeholders across sales, marketing, supply chain, and finance.
• Contribute to the culture and strategic direction of the ANZ Energizer team.
• Support the development of junior team members and contribute to capability building across the commercial team.

Critical Competencies

Serving Customers - Builds strong relationships with customers; Stays aware of customer needs, concerns and satisfaction; Responds promptly to customer questions and requests; Effectively manages customer expectations.

Driving for Results - Aggressively pursues challenging goals and objectives with a Customer Focus, leveraging Selling and Negotiation Skills, influencing internal and external stakeholders, thinking and acting strategically with an ROI mindset, collaborating cross functionally, Planning and Time Management

Demonstrating Initiative - Takes action on his/her own without being prompted; Handles problems independently. Able to internally influence.

Evaluating & Implementing Ideas - Defines requirements and resources needed to implement new ideas; Approaches innovation with a practical, task-oriented mindset

Demonstrating Tenacity & Perseverance - Maintains high levels of energy and enthusiasm over an extended amount of time; Does not give up when faced with challenging obstacles; Constantly looking for new opportunities to drive growth

What does success look like in this role

• Internal Influence – Representing ANZ Online/Omnichannel with direct contact and Strategic alignment with the Director, International Digital Economy and International Channel Director Digital Economy, and providing leadership to the wider NAM team.   
• Strategic Thought Leadership - Creating long term (3 year+) customer strategies, and aligning with customers
• Managing Value JBP Process - Creating JBP that are aligned at multiple level within customers.
• Deep customer integration - Facilitating multi touchpoint cross functional engagement with accounts
• Driving Change - Changing the trajectory of the account (new strategy, new approach) in a sustainable way. Challenging how we service the account (while working within the constraints of business resources)
• ROI mindset – Continually seek to maximize return on all business activities with customer and internal processes.
• Full Business P&L thinking - Ensuring the trade-spend plan is delivering ROI – including supply and Field/prepack costs
• Able to deliver a message in clear and concise manner

Skills

• Highly Driven and motivated to succeed with a growth mindset. 
• Strong Active Listening Skills & communication Skills; can adapt style to different audience.
• A sound knowledge of Circana (IRI Temple) or similar, QScan, QCheckout
• Strong analytical skills; can interpret data and present to stakeholders
• Strong ability to build a commercial story and present accordingly
• Proficient knowledge and use of MS Office (Excel & PowerPoint). 
• Able to demonstrate financial acumen and manage budgets with a clear P&L understanding
• Strong negotiating skills that have proven to deliver win-win outcomes.
• Excellent stakeholder management and cross-functional collaboration skills.
• Analytical mindset with proficiency in data tools and performance tracking.

Experience

• Proven experience in national account management, preferably with exposure to ecommerce and omnichannel retail.
• Deep understanding of digital retail environments, shopper behavior, and category management.

Working Relationships

• While reporting directly into the channel director this role will be part of a larger team.
• Other key relationships internally will include Marketing, Category, Finance and Supply planning. 

Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, veteran status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.