Business Support Officer

Maximum Term Contract Full Time hours per week - November 2025 to September 2026 (maternity leave cover)

$2,636.37 to $2,831.71 Fortnightly + up to 12% super

RCC Officers' Level 2

Redland City Council offers you the chance to improve lives and shape your own career… in a truly special place.

Join our team as a Business Support Officer

Put your strong organisational and communication skills to work supporting the Plumbing Services Team in delivering efficient, timely plumbing and drainage services to our community.

In this role you will:

• Provide admin support - manage correspondence, organise meetings, screen calls and keep records accurate and up to date
• Assist with processing plumbing applications, ensuring documentation is complete and timelines are met
• Deliver excellent customer service – respond to enquiries, provide clear advice, and help resolve issues professionally
• Monitor and coordinate application workflows, entering and updating data in Council systems
• Prepare reports on application performance to track progress against service standards
• Support financial tasks – calculate and receipt fees, raise invoices and requisitions, and maintain accurate financial records
• Contribute to improving systems and processes to make workflows smoother and more efficient
• Build positive working relationships with colleagues, clients and stakeholders.

This role is varied and fast‑paced, with your contribution ensuring timely, high‑quality plumbing services across the community.

Skills and experience:

We're looking for someone confident and approachable, who stays calm under pressure and brings a positive, can-do attitude to everything they do. You thrive on jumping in, staying organised, and managing multiple tasks in a fast-paced environment, all while learning as you go. With strong communication skills, you enjoy connecting with a variety of stakeholders and building great relationships. Above all, you're dedicated to delivering outstanding customer service that makes a real difference for both our teams and the community.

Make sure to read the full Position Description before applying - it outlines everything you need to tailor your resume and cover letter.

More reasons to love working with us:

• 17.5% annual leave loading + Christmas ex-gratia day
• Paid parental leave and purchased leave options
• Access to development and study assistance programs
• Discounts with 400+ retailers and fitness providers
• Flexible working options through RedFlex - our flexible work program offering flexibility in how, when and where you work.

View more great employee benefits
here.

Who we are:

Redland City Council is a local government organisation proudly serving the Redlands Coast community. From maintaining roads, parks, waterways and islands, to delivering essential services like waste, water, libraries, and community events - we support the city's day-to-day life and long-term growth. With over 1,000 employees across diverse teams, we're committed to shaping a thriving, sustainable region that our community is proud of.

Guided by our
Values
, we're proud of the work we do and the people who make it possible. Visit our
careers page
to learn more and read the
stories of our incredible team
.

Eligibility:

• To be eligible for employment, applicants must have the legal right to work in Australia.

Ready to join us?

Click Apply to submit your application via
Council's online portal
(or through OURspace for current employees). Please include:

• A one-page cover letter (one page, including your answer to the question
  "What motivates you to work for Redland City Council, and how do you see yourself contributing to our community and values?"
  ); and
• A current resume outlining how you meet the role requirements.

Note: We do not accept email, hard copy or third-party applications.

For more information about this position

, please contact
Maddison White
on

Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on
14/09/2025.

At Redland City Council, we're committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community.