Customer Services Administrator

1 week ago

Brisbane, Queensland, Australia Standard Aero Full time $60,000 - $80,000 per year

The Customer Service Representative role is fundamental to supporting our growing and varied customer base.   You need to be committed to being a highly customer-focused team worker, who can demonstrate flexibility when required, be motivated and willing to take on new initiatives. You will also be a self-starter and have excellent communication skills.

Some of the responsibilities include:

  • Preparing detailed cost estimates, invoices and sales orders

  • Reviewing information on estimates and invoices with Customer Service Managers.

  • Completing costing analysis and calculate profit margins.

  • Providing assistance and support to Manager of Customer Service and Customer Service Managers.

  • Preparing and reviewing complex engine information with Customer Service Managers

  • Coordinating all customer support activities in relation to piece part sales, exchanges, and component repairs

  • Answering incoming calls and providing front line support.

  • Coordinating information with engine shop personnel when necessary.

  • Capture and report on department data and KPI's as required.

To be successful in this role you will need:

  • A strong commercial understanding and basic accounting techniques, with high attention to detail and accuracy.

  • Experience in aerospace industry and aircraft engine exposure and knowledge is desirable.

  • Highly developed interpersonal skills with excellent communication and people skills, with the ability to interact at various organisational levels including customers, staff and senior management.

  • Experience in Sales, or Customer Support or related field is a must.

  • Proficient with Windows, Microsoft Excel, Word and PowerPoint.

Benefits you will enjoy

  • Permanent full-time employment

  • Clean, safe working environment with a close-knit team

  • Training and career development opportunities

  • Social activities including participation in community support events

  • Onsite car parking

If you are looking for a role where you can expand your skills and knowledge with the support of a great team, then apply now by submitting a current copy of your resume. 

StandardAero is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under federal, state or local laws and regulations.

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