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Workplace Services Partner Mailroom

2 weeks ago

Sydney CBD, New South Wales, Australia NSW Government Full time $99,938 - $110,270 per year

Together we shape thriving communities, public spaces, places and economies.

  • Diverse customer service role in collaborative team
  • Temporary full-time opportunity, until March 2026
  • Location- Orange
  • Salary relative to experience, and ranges from $99,938 to $110,270 plus super and leave loading

What's in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

The role

The Workplace Services Partner will lead the delivery of frontline workplace services, shaping responsive support strategies that ensure a safe, efficient, and well-managed environment. From coordinating vendor relationships and maintaining essential supplies to managing mailroom operations and overseeing agile workspace etiquette, you'll drive operational excellence while enabling smooth day-to-day experiences for staff and visitors.

For more information read the full Role Description: Workplace Services Partner Mailroom

What you will bring to the role

  • Demonstrated leadership skills with the ability to guide, mentor, and support staff to achieve high performance and service standards
  • Proven experience managing day-to-day mailroom operations, ensuring timely processing and delivery of incoming and outgoing correspondence
  • Strong communication skills with a customer-focused approach to service delivery and stakeholder engagement
  • Experience responding to enquiries and routine requests, escalating issues appropriately to meet Service Level Agreements (SLAs)
  • Capability to assist in coordinating Workplace Services operational projects and contribute to successful project outcomes
  • High-level administrative skills, including maintaining accurate records, registers, and databases in line with records management protocols
  • A proactive mindset with a commitment to continuous improvement and professional development opportunities

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Tuesday 9th September 2025 at 11.55pm

Should you require further information about the workplace Services Partner role please contact Tom Chapman, Manager Workplace Services- Regional via or

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via or HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn