Customer Service Officer

2 weeks ago

Brisbane, Queensland, Australia Davidson Full time $60,000 - $100,000 per year

About the Company

Davidson is partnering with a government client seeking a Customer Service Officer who is committed to delivering excellence in regulatory services that reduce risk and protect the community. This role is first point of contact for face-to-face customer service.

About the Role

  • Provide frontline customer service, offering information and advice on building-related matters including legislation, licensing, dispute resolution, and compliance.
  • Assist customers with lodging disputes, license applications, and reporting unlicensed work.
  • Deliver services related to builder and contractor licensing, the Home Warranty Scheme, and general enquiries.
  • Support staff with administrative duties and stakeholder engagement.
  • Participate in marketing, educational events, and community awareness sessions.
  • Maintain up-to-date knowledge of services and participate in regular training and quality assurance activities.
  • Provide exceptional service to internal and external customers, demonstrating resilience in challenging interactions.

About You

  • Ability to interpret and apply legislation and policy to deliver high-quality customer service.
  • Skilled in processing and analysing information using multiple systems and databases.
  • Flexible and collaborative, with a continuous improvement mindset and a team-oriented approach.
  • Strong communication and interpersonal skills to support effective service delivery.
  • Willingness to undertake other duties as required and exercise delegated authority in line with legislation.
  • Successful candidates will be required to undergo employment screening, which may include police checks, financial history checks, and medical assessments.

The Benefits

  • $50.37 per hour + Super
  • Located in Brisbane CBD
  • Full-time hours, Monday to Friday

How to Apply

Please apply with current resume in Microsoft Word format only (.doc or .docx), quoting reference JN

Want to know more about Davidson? Visit us

  • Customer Service Administrator

    2 weeks ago

    Brisbane, Queensland, Australia Dynamic Door Service Full time $45,000 - $70,000 per year

    BX Bunka Australia, specifically Dynamic Door Service, is looking for a competent individual to fill the role of customer service administrator for a 6 month period.  Working out of our Clontarf office, the successful incumbent will need to possess the following.Requirements:High level of Customer Service skillsHigh level of Data Entry AccuracyExcellent...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia torquejobs Full time $72,000 - $80,000 per year

    We're seeking to appoint an experienced Customer Service Officer to support our CBD-based client. Immediate startThis is a fast-paced role, where you'll be required to provide exceptional customer service to clients by managing inquiries, bookings, complaints, and service coordination in a professional and timely manner.We're ideally looking for someone who...

  • Customer Service Officer

    1 week ago

    Brisbane, Queensland, Australia Ultra Labels Full time $45,000 - $60,000 per year

    Ultra Labels & Flexpack is the trusted partner of some of Australia's most loved brands. We build relationships with our clients to develop tailored labelling and flexible packaging solutions that support their growth and the success of their business.As a Customer Service Officer, you will be instrumental in ensuring timely and professional communication...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia InsureBuild Full time $60,000 - $80,000 per year

    About the businessEstablished in 1996, InsureBuild has been servicing the insurance industry for over 29 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm, and malicious damage.Customer Service Officers are involved in liaising with multiple internal and external...

  • Customer Service Officers/ Service Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia HiTech Personnel Full time $60,000 - $80,000 per year

    Rare Impactful opportunity with Federal Department12 month contract with extension optionMultiple locations - Flexible work arrangements - Part-time or job-sharing options availableWe are seeking experienced Customer Service Officers/ Service Support Officer to join a dynamic and inclusive team delivering high-quality administrative and operational...

  • Customer Service Officer

    3 weeks ago

    Brisbane, Queensland, Australia REMONDIS Australia Full time

    Overview Join to apply for the Customer Service Officer role at REMONDIS Australia. REMONDIS is one of the world's largest recycling, service and water companies. We're a privately owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We've been here in Australia since 1982. The waste industry...

  • Customer Service Officer

    3 weeks ago

    Brisbane, Queensland, Australia REMONDIS Australia Full time

    OverviewJoin to apply for the Customer Service Officer role at REMONDIS Australia.REMONDIS is one of the world's largest recycling, service and water companies. We're a privately owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We've been here in Australia since 1982.The waste industry is evolving...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia Gold Tiger Logistics Solutions Full time $60,000 - $80,000 per year

    Gold Tiger Logistics Solutions is currently seeking a Customer Service / Operational Support Officer to be a part or our growing team.This role is located at our Brisbane Branch currently in Archerfield but to relocate to our new purpose-built depot in Crestmead within the year.This position is Full Time Monday to Friday, hours to be determined.You will be...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia G. James Glass and Aluminium Full time $60,000 - $80,000 per year

    GOSSI Park & Street Furniture, part of G.James Specialty Products, designs, manufactures, and installs stylish outdoor furniture and structures serving local governments, schools, shopping centres, sports clubs, and more.  Based at our Eagle Farm, Brisbane, sales showroom and manufacturing site, we're looking for a Customer Service Officer (Manufacturing...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia Belgravia Health & Leisure Group Full time $45,000 - $65,000 per year

    QLD, Caboolture Regional Aquatic Leisure Centre - Burpengary 4505Great career paths and development with an entrepreneurial organisationFree facility accessOpportunity to make a real difference to our communityThis is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive...