Customer Service Officer

2 weeks ago

Archerfield Queensland, Australia Gold Tiger Logistics Solutions Full time $60,000 - $90,000 per year

Gold Tiger Logistics Solutions is currently seeking a Customer Service / Operational Support Officer to be a part or our growing team.

This role is located at our Brisbane Branch currently in Archerfield but to relocate to our new purpose-built depot in Crestmead within the year.

This position is Full Time Monday to Friday, hours to be determined.

You will be responsible for ensuring effective and timely communication to our customers regarding their national freight movements for GTLS.  Completing daily reporting.  The key focus of this role will be to provide optimal outcomes for our customers and efficiently working with a team environment.  Being able to multitask and being organised is critical part of this role.

Key Responsibilities of the role:

  • Managing key customers many consignments in a timely manner.  Reviewing customer request and ensuring customer satisfaction.
  • Liaising and managing timeslots with 3rd party warehouses and internal staff across our branches, gaining updates on shipments, and updating customers of delays.
  • Handling customer enquiries via email and phone.
  • Collaborating with Operational teams to ensure customer expectations are met.
  • Assisting the Operational team with Manifesting and paperwork flow.
  • Ensuring GTLS freight return process is followed.
  • Trouble shooting – Tracking customer consignments, invoice enquiries and problem solving.
  • Booking delivery requirements and pickups
  • Actioning daily reporting requirements.
  • Processing & completing consignments in our Transport Management System.

A typical day will see you coordinating with of our major customers by working within the team, problem solving and troubleshooting whilst keeping the customers' needs at the centre of everything you do. You will need to have the ability to build relationships both internal within GTLS and externally with our customers.

To be successful in this role you will need:

  • Minimum of 2 years' experience in Customer Service, transport background preferred, but not essential.
  • The ability to work under pressure, meet deadlines, priorities.
  • You must be highly organized with strong administration skills.
  • Demonstrated customer focus and ability to build and maintain strong relationships.
  • Excellent verbal and written communication skills across a wide variety of audiences.
  • Proficient level of computer skills including all MS office programs.
  • Able to work independently and within a team.

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