Customer Service Officer

2 weeks ago

Brisbane, Queensland, Australia G. James Glass and Aluminium Full time $60,000 - $80,000 per year

GOSSI Park & Street Furniture, part of G.James Specialty Products, designs, manufactures, and installs stylish outdoor furniture and structures serving local governments, schools, shopping centres, sports clubs, and more. 

Based at our Eagle Farm, Brisbane, sales showroom and manufacturing site, we're looking for a Customer Service Officer (Manufacturing & Building Customers). You'll support our sales and production teams to deliver exceptional outcomes. 

The Role

You'll manage inbound and outbound customer calls and emails, provide quotes and tenders, place orders, and follow up. You'll also: 

  • Offer solutions using your product expertise
  • Collaborate on production and sales targets
  • Apply troubleshooting skills to resolve issues
  • Analyse customer orders and complete ad hoc administrative tasks

About You

You've found your niche in customer service and sales, easily building rapport while handling competing priorities. You bring: 

  • Customer service experience in manufacturing or industrial settings desired
  • Excellent written/verbal communication, analytical thinking, and positivity
  • Strong computer skills are essential, especially proficiency with Office 365.
  • Experience with ERP systems (such as Oracle) and CRM tools is desirable
  • Great time management and multitasking abilities
  • A proactive mindset and drive to develop your career

What We Offer

  • Competitive salary package aligned with your experience
  • Full-time permanent role, immediate start
  • Benefits: 7% discounted Bupa cover + Employee Assistance Program (TELUS Health)
  • Free onsite parking and a positive safety-first culture
  • Career growth across the G.James Group
  • Stability and excellent employment conditions with an Australian family-owned manufacturer committed to local production

How to Apply

Ready to make an impact? Please submit your cover letter and resume for consideration. 

Please note: Successful applicants will need to complete a pre-employment medical, including drug and alcohol screening. 

Recruitment Agencies please note: While we value the role of recruitment agencies, we are not accepting candidates through agencies at this time.

G.James is an equal opportunity employer 

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