Customer Service Officer

Overview

Join to apply for the Customer Service Officer role at REMONDIS Australia.

REMONDIS is one of the world's largest recycling, service and water companies. We're a privately owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We've been here in Australia since 1982.

The waste industry is evolving at a cracking pace. REMONDIS Australia is also in the midst of our own organisational evolution. We are building the systems, processes and infrastructure we need to remain at the forefront of the circular economy journey. As such, we're searching for individuals who have the resilience and drive required to help us on that path.

Together, we believe we can achieve a more sustainable future; a future in which waste is a resource.

What you'll love

• We are hiring for a Customer Service Officer to join our team.
• Step into a business that offers invaluable solutions to customers managing their waste and recycling needs. You'll work with residential, business and council customers on a wide range of queries, where you'll work out solutions and ensure they feel well looked after.
• As the Customer Service Officer, you are the true voice of the customer and often the face of our business for many of our customers.
• You'll work to resolve customer issues, which involves engaging with most teams across the business to deliver on a range of activities such as raising work orders, assisting customer onboarding, following up driver requirements and much more. No day is ever the same

Reasons you'll stay

• Team: Core to what we do, is a strong Customer Service team. You'll have the support and direction you need to be successful and a wonderful team around you to make coming to work a joy
• Flexibility: You'll be given the freedom to prioritise your time and working preferences.
• Work that matters: Contribute to a more sustainable future. The solutions you'll be representing will support businesses, the community and the environment.
• Career opportunities: We are growing and with growth comes opportunity. With REMONDIS, your career future is looking bright.

Who you are

• You'll have prior experience with business customers, in either a customer care or support role and working with SLAs. Ideally you'll be experienced with Salesforce and enjoy working in a busy, supportive team environment.
• Customer Centric: Key to the success of this role is being customer-centric, with the ability to build strong relationships with customers and colleagues alike.
• Solution orientated: You'll use your positive attitude and natural ability to solve problems to great effect in this role, did we mention no two days are the same?
• Organisation: Timeliness and organisation are key in this role, that means knowing what to prioritise and having a clear sense of urgency
• Communication: Your passion for people will be evident. You'll be a great communicator, with the ability to engage and inform customers
• Attributes: Experience in the waste arena is nice to have, but more important is the drive, motivation and resilience required to succeed in a high growth, dynamic environment

Responsibilities

• Resolve customer issues by engaging with multiple teams across the business.
• Raise work orders and assist with customer onboarding.
• Follow up driver requirements and manage related activities.
• Provide exceptional customer service and ensure customers feel well looked after.

Requirements

• You'll need a copy of a current licence and proof of entitlement to work in Australia.
• You'll undergo a police check and pre-employment medical, including a drug and alcohol test.
• REMONDIS is an Equal Opportunity Employer; Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Customer Service

REMONDIS is an Equal Opportunity Employer and we invite you to be part of an organisation that fosters a diverse workplace.

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