Casual Customer Service Officer

4 days ago

Adelaide Airport South Australia Guide Dogs SANT Full time $40,000 - $60,000 per year
  • Casual position, Approx 10-15 hours per week each
  • Be part of a values driven, fun and supportive team environment
  • Exclusive opportunity to increase your take-home pay with salary sacrificing

About Beau's Pet Hotel

Beau's is a state-of-the-art Pet Hotel that offers a safe and loving holiday and Daycare experience for fur babies We offer both standard and luxury accommodation for cats and dogs, doggy Daycare, Grooming services as well as Beau's Training School. Beau's is conveniently located in the Adelaide Airport precinct, right next to Harbour town.

All profits from Beau's Pet Hotel are returned to Guide Dogs SA/NT to enable independence, participation, inclusion and wellbeing for people living with vision loss, and other specialised needs through the provision of Guide Dogs, Assistance Dogs and specialist services.

About the Role

Due to an internal promotion, we are looking for experienced Customer Service Officers with excellent administration skills to join our team on a casual basis, with opportunities to work approx hours per week.

You will be part of 'the face of Beau's'. As a front of house employee, you will work closely with other team members to ensure excellent standards of service and care are maintained across all touchpoints of Beau's.

Key responsibilities:

  • Deliver exceptional customer service and develop lasting relationships with internal and external customers
  • Perform daily operational tasks including reception, bookings, payments, registrations, requests, retail, banking, record keeping and pet movement
  • Handle a high volume of phone calls, email enquiries and face to face engagement
  • Convert enquiries into new business

Rosters are set fortnightly to enable staff to plan ahead.

About you

You have extensive customer service experience that is backed with sound administration and strong communication skills and a positive 'can do' attitude.

As a successful candidate, you will be:

  • A dynamic, customer focused individual with exceptional skills and extensive experience working in a customer facing role
  • Technically savvy with the ability to navigate over multiple software platforms
  • Able to efficiently handle a high volume of phone calls and operate in a fast-paced environment

As a 7 day per week, 365 days a year service, we require our casual Customer Service Officers to work shifts between 7am and 7pm, flexibly over a 7-day roster covering both morning and afternoon shifts, and including weekends. Casual employees must also be available to work during peak periods (holiday seasons) such as school and public holidays.

Maintaining a DHS police check (costs covered) and current driver's license is a condition of employment.

Benefits

  • Be part of Guide Dogs SA/NT, one of Australia's most trusted charities, making a difference for people living with vision loss or specialized needs
  • Exclusive salary sacrifice opportunity for increased take-home pay
  • Supportive team passionate about their work
  • Access to a generous staff discount program for Beau's services
  • Work in a well-managed, spacious, clean, state of the art facility
  • Employee Assistance Program for counselling and support

Learn more

For a complete description of the role's key responsibilities and requirements, please review the Position Description.

Please ensure your application addresses the requirements of the role as described in the Position Description and enter your details below to apply.

Applications close 9am Monday 6 October 2025.

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