Casual Customer Service Officer

2 weeks ago

Adelaide, Australia Des's Group Full time

Join a friendly, community-focused team

Des’s Group is a successful family-owned business with over 60 years of experience in providing personalised transport services across South Australia. From simple A-to-B transfers to Wine Tours, Weddings, and Corporate transport solutions — we pride ourselves on delivering safe, reliable, and flexible services to our customers.

We are currently seeking a Customer Service Officer to join our team at Hindmarsh. This role offers an exciting opportunity to work with a passionate, supportive, and forward-thinking team committed to providing exceptional service to the community.

What We Offer

- Opportunity to join a successful, long-standing family business
- A supportive and passionate team environment
- Full training and ongoing support provided
- Flexible working roster
- Opportunity for growth and development

About the Role

Reporting directly to the Des’s Minibus Manager, your key responsibilities will include:

- Managing customer queries via phone and email in a professional and timely manner
- Developing effective solutions to meet customer needs
- Liaising with customers and drivers to coordinate transport services
- Building and maintaining strong relationships with internal and external stakeholders
- Ensuring compliance with all regulatory and company requirements
- Delivering high-quality customer service in line with company standards
- Promoting a positive image of the company at all times
- Maintaining a safe and compliant workplace in accordance with OHS policies

About You

To be successful in this role, you will have:

- Sound knowledge of the Greater Metro area
- Strong written and verbal communication skills
- A customer-centric and solution-focused approach
- The ability to build and maintain effective stakeholder relationships
- Excellent organisational and time management skills
- Proficiency in Microsoft Office applications
- The ability to remain calm and perform well under pressure
- A friendly, reliable, and professional attitude

How to Apply

If you are motivated, customer-focused, and enjoy working as part of a supportive team, we would love to hear from you

Please submit your resume along with a covering letter addressing your relevant experience and how you can add value to the Des’s Group team.

Des’s Group – Driving South Australia Forward for Over 60 Years

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