Casual Concierge

6 days ago

Blacktown NSW, Australia Workers Lifestyle Group Full time $60,000 - $90,000 per year
  • Work at one of the largest and most successful venues in Western Sydney
  • Ongoing opportunities for training and development to help grow your career within the hospitality industry.
  • Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.
  • Above award rates

We are looking for a friendly, experienced and well-presented Customer Service Professional to join our team.

About Us....

By any measure, the story of Workers Lifestyle Group is a proud record of achievement. Its continuing success is a result of its strong relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydney's burgeoning west.

Benefits

  • Competitive casual rate above award rate
  • Employee Enterprise Agreement
  • Free onsite undercover parking
  • Uniforms provided
  • Staff Christmas Party
  • Staff events - Trivia, Paint & Sip, Karaoke
  • Employee Assistance Program - up to 6 sessions annually
  • 25% staff discount with our food vendors Marlos All Day and Lusso Bistro

About the Role:

As part of our Concierge team, you will be responsible for:

  • Welcoming Members and Guests in a friendly courteous manner
  • Signing in members and visitors, conducting ID checks and RSA assessments
  • Screening and forwarding calls to appropriate personnel or departments and taking messages when appropriate
  • Answering questions about venues and providing all relevant information
  • Operating the public-address system to make any announcements to club patrons and staff
  • Processing tickets for shows and concerts and collecting payments
  • Updating details in membership system
  • Issuing Workers' Gift Cards
  • Taking member bookings for the Club courtesy bus
  • Facilitate cloak room service; and
  • Any other reasonable duties as requested by Management.

Requirements:

  • 12 months reception/concierge experience in Hospitality / Hotel / Entertainment is preferred
  • Excellent communication, interpersonal skills and presentation
  • Excellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations and customer complaints
  • Basic knowledge and skills in computer systems / programs including Outlook
  • Current NSW RSA / RCG competency card
  • Polite phone etiquette; and
  • Willing to work a mixture of day, evening and weekend shifts.

Get to know us more at

How to apply....

Provide a copy of your resume and cover letter outlining why you would be a suitable candidate for the position.

If you are looking for an exciting opportunity to be a part of a dynamic team in a financially secure large Club Group then send through your Resume by clicking on the APPLY NOW Button below.

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