Guest Services/Concierge

6 days ago

Mona Vale NSW, Australia Pittwater RSL Full time $45,000 - $65,000 per year

Pittwater RSL - Serving our community, enhancing your lifestyle

Are you a people person who thrives in a fast-paced, social environment?

Pittwater RSL is seeking a friendly and professional Guest Services – Concierge to join our Front of House team in this casual role.

As the Director of First Impressions, you'll be the welcoming face of our Club – greeting members and guests, assisting with enquiries, and promoting everything our Club has to offer. If you love connecting with people and enjoy delivering outstanding customer service, this is the role for you

About the Role:

  • Greet and assist members and guests as they arrive and depart the Club
  • Answer phone calls and enquiries in a helpful, professional manner
  • Promote Club membership, rewards programs, and current promotions
  • Check member cards and guest ID as required
  • Stay informed about all Club events, activities and shows
  • Assist with bookings and seating using our ticketing system
  • Communicate feedback and issues to the Customer Service Manager on duty

What We're Looking For:

  • A genuine love for working with people
  • Strong communication and interpersonal skills
  • Ability to work under pressure while maintaining great service
  • Confident using computers and handling multiple tasks at once
  • Reliable team player with a professional, positive attitude

Requirements:

  • Current NSW RSA & RCG competency card (or willingness to obtain)
  • Availability across a flexible roster, including weekends, nights, and public holidays

Why Work with Us?

  • Friendly, supportive team environment
  • Iconic local Club at the heart of the community
  • Variety in your day – no two shifts are the same
  • Work in beautiful Pittwater, just minutes from the beach

Ready to make a great first impression?

Apply now and become a key part of the Pittwater RSL team – where your energy and passion will help shape memorable experiences for every guest.

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