Guest Services Coordinator

2 days ago

Drummoyne NSW, Australia MIRVAC Full time $45,000 - $60,000 per year

Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and placemaking.

Benefits of working at Mirvac

Work from our iconic Birkenhead Point shopping outlet

Casual role with flexible hours (circa 15 hours per week)

Join a passionate, high-performing, and collaborative team

Our opportunity

As Guest Services Coordinator, you will be the face and expert of the Birkenhead Point Outlet Centre Guest Services Lounge, and communicate comprehensive information and knowledge about the Centre's offers and events to broaden awareness and raise the profile of the Centre on a local, national and international scale.

Your responsibilities will include:

Creating exceptional customer experience practices by understanding the customer, and their needs and wants, and keeping them front of mind in every aspect.

Active management of the guest services lounge so that new visitors are welcomed are the shopfront.

Maintaining the Guest Services Lounge services and amenities, ensuring they are in good working order and providing refreshments and welcome packages to create the ultimate welcome experience.

Proactively manage tour group and shopper hopper bookings on nominated platforms, monitor shopping centre calendars, centre parking, meet and greets and welcome gifts.

Assisting the Guest Services Manager deliver visitor experiences at Birkenhead Point Outlet Centre.

Implementing onsite visitor experience, including meet and greets for tour groups, visitors arriving by water and coach transportation or Sydney concierge where required.

Managing the Centre's TripAdvisor page to be engaging and relevant, encouraging customer reviews and responding to reviews within 24 hours of posting.

Managing and facilitating visitor initiatives, which includes but is not limited to issuing Visitor Passports, UnionPay gifts with purchase redemptions and recording Ctrip sales information.

Presenting the Centre and Guest Visitor Lounge to the public in its optimal condition.

Coordinating and personalising onsite visitor experiences, including meet and greets for tour groups, visitors arriving by water and coach transportation or Sydney concierge where required.

Assisting the National Manager, Tourism & Destinations with segmented suggested itineraries to enhance the visitor experience and assisting with families and the hosting of key tourism stakeholders.

Your point of difference

You ideally have 1-3 years' experience in the retail or tourism industry (highly desirable) with prior experience in a customer facing role. You will also have:

Demonstrated experience dealing with visitors from overseas where English is not their first language or with cultural differences/sensitivities

Ability to memorise key information about retailers, directions and Centre information.

Ability to speak a foreign language is desirable

High level of IT proficiency e.g. Microsoft Office package, Salesforce

Ability to work weekends, public holidays and across multiple Centres

Responsible Service of Alcohol (RSA) is desirable

Apply now

If you're someone who thrives in a creative, fast-paced setting and wants to grow with a supportive and innovative practice, we'd love to hear from you.

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