Guest Services Coordinator

3 days ago

Drummoyne NSW, Australia MIRVAC Full time $45,000 - $60,000 per year

Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and placemaking.

Benefits of working at Mirvac

Work from our iconic Birkenhead Point shopping outlet

Casual role with flexible hours (circa 15 hours per week)

Join a passionate, high-performing, and collaborative team

Our opportunity

As Guest Services Coordinator, you will be the face and expert of the Birkenhead Point Outlet Centre Guest Services Lounge, and communicate comprehensive information and knowledge about the Centre's offers and events to broaden awareness and raise the profile of the Centre on a local, national and international scale.

Your responsibilities will include:

Creating exceptional customer experience practices by understanding the customer, and their needs and wants, and keeping them front of mind in every aspect.

Active management of the guest services lounge so that new visitors are welcomed are the shopfront.

Maintaining the Guest Services Lounge services and amenities, ensuring they are in good working order and providing refreshments and welcome packages to create the ultimate welcome experience.

Proactively manage tour group and shopper hopper bookings on nominated platforms, monitor shopping centre calendars, centre parking, meet and greets and welcome gifts.

Assisting the Guest Services Manager deliver visitor experiences at Birkenhead Point Outlet Centre.

Implementing onsite visitor experience, including meet and greets for tour groups, visitors arriving by water and coach transportation or Sydney concierge where required.

Managing the Centre's TripAdvisor page to be engaging and relevant, encouraging customer reviews and responding to reviews within 24 hours of posting.

Managing and facilitating visitor initiatives, which includes but is not limited to issuing Visitor Passports, UnionPay gifts with purchase redemptions and recording Ctrip sales information.

Presenting the Centre and Guest Visitor Lounge to the public in its optimal condition.

Coordinating and personalising onsite visitor experiences, including meet and greets for tour groups, visitors arriving by water and coach transportation or Sydney concierge where required.

Assisting the National Manager, Tourism & Destinations with segmented suggested itineraries to enhance the visitor experience and assisting with families and the hosting of key tourism stakeholders.

Your point of difference

You ideally have 1-3 years' experience in the retail or tourism industry (highly desirable) with prior experience in a customer facing role. You will also have:

Demonstrated experience dealing with visitors from overseas where English is not their first language or with cultural differences/sensitivities

Ability to memorise key information about retailers, directions and Centre information.

Ability to speak a foreign language is desirable

High level of IT proficiency e.g. Microsoft Office package, Salesforce

Ability to work weekends, public holidays and across multiple Centres

Responsible Service of Alcohol (RSA) is desirable

Apply now

If you're someone who thrives in a creative, fast-paced setting and wants to grow with a supportive and innovative practice, we'd love to hear from you.

  • Guest Service Agent

    1 day ago

    Toukley NSW, Australia The Beachcomber Hotel & Resort Full time $72,000 - $96,000 per year

    About us:Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Now one of Australia's largest privately owned hospitality groups, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference...

  • Housekeeping Coordinator

    2 weeks ago

    Sydney NSW, Australia Ozone Services Group Full time $60,000 - $90,000 per year

    Staff Referral Bonus: Rewarding employees for bringing in great talent.Celebrations for Housekeeping Week: Encouraging camaraderie and team spirit.Employee of the Month Recognition: Celebrating top performers with rewards.Gift Cards and Incentives: Showing appreciation for dedication and excellence.On-the-Job Training: Providing continuous learning...

  • Guest Service Agent

    1 day ago

    Sydney NSW, Australia PARKROYAL Darling Harbour Full time $68,720 per year

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates 6 Hotels including PARKROYAL Darling Harbour, conveniently located in the Sydney CBD. The Hotel features 341 guest accommodation rooms, 7 meeting spaces, our Barkers...

  • Guest Services Attendant

    3 days ago

    Dubbo NSW, Australia ALH Hotels Full time $45,000 - $60,000 per year

    About the RoleGuest Services Attendant (Housekeeping) | Macquarie InnWe're currently seeking a dependable and motivated Guest Service / Housekeeper to join our team. This role is ideal for someone looking for daytime work only, with a variety of shifts typically between 9:00am and 3:00pm, including some weekends and public holidays. If you enjoy keeping...

  • Guest Experience

    3 days ago

    Kingscliff NSW, Australia INGENIA COMMUNITIES Full time $48,000 - $60,000 per year

    ApplyShareJob descriptionPosted Tuesday, 14 October 2025, 9:00 amWe are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern...

  • Guest Experience

    3 days ago

    Lake Conjola NSW, Australia INGENIA COMMUNITIES Full time $60,000 - $80,000 per year

    ApplyShareJob descriptionPosted Tuesday, 14 October 2025, 9:00 amWe are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern...

  • Guest Experience

    1 week ago

    Bermagui NSW, Australia INGENIA COMMUNITIES Full time $60,000 - $80,000 per year

    ApplyShareJob descriptionPosted Monday, 6 October 2025, 9:00 amWe are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern...

  • Disability Service Coordinator

    3 days ago

    Homebush NSW, Australia Professional and Leading Care Services Full time $60,000 - $80,000 per year

    Disability Service Coordinator is responsible for coordinating and overseeing the delivery of services to people with disability to help them achieve their goals and improve their quality of life. Generally, a service coordinator's job description may include:Intake InterviewsRisk ManagementDeveloping Individualized Support PlansCoordinating...

  • Guest Experience Officer

    5 days ago

    Emu Plains NSW, Australia INGENIA COMMUNITIES Full time $50,000 - $70,000 per year

    ApplyShareJob descriptionPosted Monday, 22 September 2025, 9:00 amWe are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern...

  • Full Time Guest Service Agent

    3 days ago

    Surry Hills NSW, Australia Paramount House Hotel Full time $208,200 per year

    Paramount House Hotel is seeking an enthusiastic Guest Service Agent to join our Front Desk team on a Full Time basis.The role involves a wide variety of responsibilities with the guest experience always at the forefront: taking care of the guest's arrival and departure, responding to enquiries as well as performing administrative tasks and providing...