Casual Hospitality Concierge

2 weeks ago

Blacktown, Australia Workers Lifestyle Group Full time

**Work at one of the largest and most successful venues in Western Sydney**:

- ** Ongoing opportunities for training and development to help grow **your** career within the hospitality industry.**:

- ** Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.**

**Blacktown Workers Club is seeking friendly, experienced, well presented and vibrant Customer Service Professionals who are able to join our team.**

**About Us....**

By any measure, the story of **Blacktown Workers Club** is a proud record of achievement. Its continuing success is a result of its strong relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydney’s burgeoning west.

From very humble beginnings to one of the largest and most successful venues in Sydney, the **Blacktown Workers Club** possesses a strong philosophy on stability and progress and prides itself on maintaining a true sense of community. Featuring five floors of sporting and health facilities, four restaurants, multiple function rooms, a showroom, a great selection of sub and sporting clubs and a host of other facilities for its members, the **Blacktown Workers Club** is the entertainment and leisure capital of Western Sydney.

**About the Role....**

Your main focus will be to provide fast and efficient service to patrons in a knowledgeable and professional manner, while maintaining the cleanliness of the Club and following the Club’s Guidelines, Policies and Procedures.

**In this role you will be required to**:

- Welcome club guests in a friendly courteous manner. Offering answers and advice on club related topics when asked and giving directions to patrons.
- Ensure that all sign-in procedures are followed as per the Registered Clubs Act 1976 and Blacktown Workers Club Group Entry policies
- Take delivery of incoming mail and newspapers and distribute as required.
- Ensure compliance with the Clubs Responsible Service of Alcohol policy as listed in the staff manual.
- Make necessary announcements over the public address system in a professional and articulate manner.
- Receives telephone calls and assists with membership enquiries including new memberships as directed after hours and transfers calls as required.

**About You...**

**To be successful in this role, you will require the following qualifications, skills & experience**:

- Hold a current NSW Responsible Service of Alcohol competency (RSA);
- Hold a current NSW Responsible Conduct of Gambling competency (RCG):

- Excellent Communication and interpersonal skills;
- Excellent skills in customer service, attention to detail, communication (in English), time management, dealing with difficult conversations and customer complaints.
- Ability to follow instruction and use initiative.
- Basic skills in computer system/programs.
- Ability to meet physical and environmental demands of the role.
- Applicants must have a passion for providing the best in customer experience;
- Be able to demonstrate an understanding of WH&S policies & procedures;
- Be able to work flexible hours and nights, including weekends.

**How to Apply....**

**APPLY NOW**

**No recruitment agencies please

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