Cellar Door Supervisor

About Saddler's Creek Winery

We're a Hunter Valley winery with a loyal following, a thriving cellar door, and are

building a food-forward, mini-restaurant operation built around creating memorable

experiences with seasonal plates and great wine.

We value genuine hospitality, meticulous presentation, and direct-to-consumer

excellence—every touchpoint matters.

Role Summary

• Supervise and lead the cellar door as a hospitality-driven venue.
• Own the guest experience, staff performance, presentation standards, and daily service rhythm.
• Balance frontline hosting with back-of-house discipline: rosters, stock, reporting and compliance.
• Cultivate and grow wholesale partnerships.

Key Responsibilities

• Cellar Door and Wholesale Sales & Reporting
• Local/Newcastle/Hunter & targeted Central coast Sydney regions wholesale sales, network at industry events and schedule regular visits approx. 1- 2 days per week.
• Hit weekly sales targets (retail, tastings, experiences, wine club).
• Track KPIs: Average Transaction Value, conversion to Club members, bookings and reviews.
• Daily cash-up, POS reconciliation, wastage logs and incident reports
• Guest Experience & Service
• Host the floor with presence, warmth, and precision—greet, seat, read the room, and resolve issues gracefully.
• Deliver structured tastings, seated experiences, and wine + food service with pace and polish.
• Maintain premium standards in table setting, glassware, presentation, music, lighting, and ambience.
• Drive conversion: tastings-to-sales, wine club sign-ups, add-ons, and return bookings.

Team Leadership

• Recruit, train, roster and coach a high-performing team.
• Run pre-shift briefs, set service standards, and model calm under pressure.
• Uphold accountability: grooming, punctuality, POS accuracy, sequence of service, and closing checklists.

Venue Operations

• Maintain immaculate venue presentation—inside and out—daily.
• Oversee opening/closing procedures, reservations, seating plans, and service flow.
• Coordinate with kitchen/food partners to deliver timely, consistent experiences.
• Manage cellar door stock, tastings supplies, glassware, and retail displays.

Compliance & Safety

• Enforce RSA, food safety, and WHS standards—no exceptions.
• Maintain incident registers and cleaning schedules.
• Ensure staff certifications are current and on file.

What Great Looks Like

• Calm in the chaos: busy Saturday service? You're composed, visible, and two steps ahead.
• Standards-obsessed: fingerprints on glasses, crooked menus, wobbly tables—unacceptable.
• Commercially switched-on: knows when to add a cheese board, when to offer a magnum, and how to fill a 3pm lull.
• People-first leader: firm, fair, and respected—builds a team that wants to win.

Skills & Experience

• 3+ years in venue, restaurant, or premium cellar door leadership.
• Proven team leadership in high-volume, high-touch environments.
• Strong guest recovery and complaint resolution skills.
• Experience with reservations, rostering, POS and basic reporting.
• Wine knowledge essential; formal qualifications a plus (WSET/Certs).
• Current RSA (NSW) required; Food Safety Supervisor advantageous.

Key Attributes

• Detail-driven, relentlessly organised, and presentation-focused.
• Warm, confident communicator with natural hosting ability.
• Decisive under pressure; cool head, quick hands, clear voice.
• Ownership mindset—treats the venue like it's theirs.

Hours Availability

• Full-time, including weekends and public holidays.
• Peak periods may require extended hours; midweek wholesale sales, admin and training.

What We Offer

• Competitive salary.
• Wine benefits, staff discounts, and industry training.
• A platform to build a flagship Hunter Valley experience with creative input and autonomy.

How to Apply

Send a CV and a short cover note to

If "good enough" makes you itch and hospitality is your craft, not just your job, we should

talk.

Interview Questions

• A time you turned a service meltdown into a win.
• How you lift standards across team, service, and the room.
• Your proudest sales or guest experience result.